5g Field Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, technical, and sales skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using Leadership Principles, Asurion Core Values and Everyday Leadership to maximize employee engagement and performance.
Skills
Excellent verbal and written communication skills
Strong supervisory and leadership skills
Dynamic and extensive ability to follow through on commitments
Sales Expert (created and practiced techniques for Home Plus)
Extensive knowledge of the principles, procedures, and best practices in 5G
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Microsoft Office Suite or related software
Experience
08/2019 to Current
5G Field ManagerLineage Logistics – Sandston, VA,
Facilitate essential functions through Accurate daily, weekly and monthly documentation/reporting of service tickets and installations
Installation Job and service call scheduling of field personnel
Ensure assigned installers achieve complete customer satisfaction 100% of the time by performing work in a professional, timely and approved manner
Meet with assigned installers/service techs for weekly ADAPT meetings to review standards, goals, QC results and performance metrics followed by weekly In the Game Feed Back providing documentation and Video in Helix
Practice Everyday Leadership daily. Live by our Leadership Principles and Company Core Values
Wear the hat of FSL Supervisor receiving and distributing CPE, parts and tools maintain 100% cycle count. Zero loss of returns.
Management of work vehicles including maintenance schedules
Inventory management of field equipment and supplies
Follow and enforce the Company’s policies and procedures, including the Field Operation guidelines and safety, always
01/2014 to 08/2019
Field Technician (IBEW Local 21AT&T Inc. – City, STATE,
Installation and customer care of the U-verse integrated digital video, high-speed internet and VoIP services.
Educated customers on service features and functionality.
Terminated and tested connections at SAI, Term and NID.
Completed Cat-5 home run connections throughout places of install (businesses and homes) and reconfigured IW.
Facilitated fiber splicing and termination at PFP, connectorized from FST to NID, Fiber IW to ONT.
Troubleshot all aspects of the product line including equipment, IW and outside plant.
Understood the functionality and use of the JDSU test unit and competent use of the SD&A test tools using the iPad.
As Safety SPOC/Lead Technician, I presented the weekly safety message to co-workers and Management.
11/2012 to 01/2015
Owner/OperatorBHS Marketing – City, STATE,
Master Distributor of Chicago territory for the Life Line program (aka free Government Cell Phone program)
Built teams of Sales/Customer Service Agents as independent contractors processing and providing the phones
Obtained and secured locations at the Illinois Department of Human Service offices throughout greater Chicago
IDHS complied with Link and Medicaid as Federal guidelines required
03/1993 to 10/2012
Vice President of Operations & SalesDialcom Systems, Inc./IQ Telecom, Inc. – City, STATE,
Supervisory Responsibilities:
Recruited, interviewed, hired, and trained management-level staff in the department.
Oversaw the daily workflow of the department.
Provided constructive and timely performance evaluations.
Handled discipline and termination of employees in accordance with company policy.
Duties/Responsibilities
Established, implemented, and communicated the strategic direction of the organizations operations division.
Collaborated with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
Collaborated with other divisions and departments to carry out the organizations goals and objectives.
Identified, recommended and implemented new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
Ensured that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision.
Established, communication, and implemented operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
Reviewed and approved cost-control reports, cost estimates, and staffing requirements for projects.
Established and administered the department’s budget.
Presented periodic performance reports and metrics to the chief executive officer and other leadership.
Maintained knowledge of emerging technologies and trends in operations management.
Identified training needs and ensures proper training is developed and provided.
Performed other related duties as assigned.
Education and Training
Expected in 06/1983
High School Diploma: Dwight D. Eisenhower High School - 12700 S. Sacramento, Blue Island, IL, GPA:
Expected in 07/2016
Journeyman Communications Technician: AT&T IBEW Local 21 - Westmont, IL, GPA:
Expected in 06/2020
Everyday Leadership White Belt Certified: PapierskiconnectorizedAsurion - Nashville, TN, GPA:
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