Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.
Skilled in call center operations
Calm under pressure
MS Windows proficient
Strong problem solving aptitude
Customer service award
311 OPERATORAugust 2007 to Current KINGTEL SERVICES - Brooklyn, NY
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
SECURITY GUARDSeptember 2003 to July 2007 COMMAND SECURITY CORPORATION - New York, NY
Monitored and authorized entrance and departure of employees and visitors.
Circulated among visitors, patrons and employees to preserve order and protect property.
Detected suspicious activities and watched for criminal acts and rule infractions.
Secured all doors in the office and main building after hours.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
RECEPTIONIST-DATA ENTRY CLERKJuly 2002 to January 2003 OFFICE OF THE PUBLIC ADVOCATE - New York, NY
OFFICE OF THE PUBLIC ADVOCATE
Entered numerical data into databases in a timely and accurate manner.
Assisted with receptionist duties, file organization and research and development.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Added new material to file records and created new records.
BENEFIT AUTHORIZERSeptember 2000 to September 2001 SOCIAL SECURITY ADMINISTRATION - Jamaica, NY Processed claims for retirement, disability, widow, Medicare, underpayment, overpayment, Lump sum death payments, etc. Made final determination to adjust, resume, suspend and terminate benefits. Notified beneficiaries as per actions taken that affected their benefits, rates, payments, entitlement.
Thomas Jefferson High School01 1980Brooklyn, NY High School Diploma: