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311 Operator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights
  • High customer service standards
  • Service solutions expert
  • Call center management experience
  • Devoted to data integrity
  • Strong problem solving ability
  • Troubleshooting skills
  • Conflict resolution proficiency
  • Dedicated to process improvement
  • Conflict resolution proficiency
Experience
07/2012 to 2013 311 Operator Farm Bureau Financial Services | Manhattan Or Lenexa, KS,
  • Provided customer service for any callers needed information in regards to 911, quality of life and city agencies.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
04/2012 to 06/2012 Call Center Representative Farmers | Decatur, IN,
  • Made out going calls to assure the participation of the public was counted.
  • Developed customer service strategies resulting in passing my quota every day.
01/2012 to 03/2012 Call Center Representative Dynamic Workforce Solutions | Kenosha, WI,
  • Provided accurate information for all billing questions.
  • Promoted all sales items for the week.
  • Assisted with the customers with any upgrades and downgrades.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.

04/2010 to 01/2012 Customer Service Supervisor Dynamic Workforce Solutions | Lufkin, TX,
  • Assisted in hiring process for all employees.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
07/2001 to 02/2010 Customer Service Supervisor Dora's Naturals | City, STATE,
  • Successfully managed the activities of nine team members.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Education
Expected in 1993 Certificate | Business Administrative Career Educational Consultants, Brooklyn, NY GPA:
Expected in 1990 High School Diploma | General Satellite Academy, New York, NY GPA:

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75Average

Resume Strength

  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Career Educational Consultants
  • Satellite Academy
Job Titles Held:
  • 311 Operator
  • Call Center Representative
  • Call Center Representative
  • Customer Service Supervisor
  • Customer Service Supervisor
Degrees
  • Certificate
  • High School Diploma

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