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25u signal support systems senior nco section chief supervisor of operations resume example with 11+ years of experience

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Jessica Claire
UNITED STATES ARMY RETIRED (MSG)
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Adaptable Signal Communications Systems Manager with over 15 years of exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in installing and operating signal support equipment and monitoring network operations. Accustomed to exceptional problem-solving and decision-making capabilities to secure a new role with a terrific organization. A highly organized and resourceful individual with good project management abilities. Meticulous, resourceful, and diligent about sustaining the force.

Skills
  • Networking Communication
  • Troubleshooting
  • Empathetic and Caring Leader
  • Battlefield Communication Systems
  • Management Skills
  • Information Services
  • Team Builder and Attention to Detail
  • Strong Problem Solving Skills
  • Written and Oral Communicator
  • Equipment Operator Training
  • Strong Interpersonal Communication
  • Customer Service Satisfaction
  • Hardware and Software Integration
  • Maintenance Standards Preparation
Work History
11/2018 to 11/2021 25U Signal Support Systems Senior NCO/Section Chief/Supervisor of Operations US Army | City, STATE, Fort Wainwright, AK
  • Provided maintenance and technical assistance to 45 commanders and staff personnel regarding signal communication systems
  • Appointed as an assistant senior financial NCO to help soldiers learn how to budget their income to create wealth
  • Identified and resolved over 350 communication equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts
  • Ensured quality communication capabilities of over 600 Soldiers in a combat-related environment by employing appropriate secure radio and IP-based communication systems
  • Oversaw teams planning, implementing, and realigning fielded equipment and basic operational strategies
  • Applied diagnostics and testing tools to 700 plus systems, quickly identifying issues and implementing completing resolutions
  • Experience maintaining networks, mainframes, VPNs, routers, etc
04/2016 to 10/2018 Section Chief/Supervisor US Army | City, STATE, Fort Carson, CO
  • Expertise in enterprise IT management systems, including Active Directory and Army Training Certification Tracking Systems(ATCTS)
  • Mentored and coached over 40 key leaders in increasing their efficiency from 45% to 92% in completing daily signal requirements through proper training.
  • Responded to multiple problems with processing and production equipment and completed more than 80% of repairs in a timely manner.
  • Advised and helped service-members make informed decisions about financial futures.
  • Used military ticketing systems to manage and process communication actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular networks.
  • Assigned 175 servicemembers to ongoing and special projects to support adequate staffing and meet production schedule parameters
04/2015 to 04/2016 Army Basic Instructor/NCO Academy US Army | City, STATE, Camp Jackson , Korea
  • Collaborated successfully with 120 newly promoted junior soldiers to achieve objectives by utilizing strong communication, interpersonal, and people skills.
  • Assisted over 250 trainees with assignment issues and helped implement positive study skills through proper research.
  • Initiated new learning methods, promoting total student comprehension while curbing learning time.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
05/2010 to 05/2015 Section Chief/Team Leader US Army | City, STATE, Fort Hood , TX
  • Implemented proactive maintenance repair and actions to keep equipment operating at peak levels of 90% or better
  • Managed COMSEC accounts for multiple companies, which helped them be successful and pass all higher-level echelon inspections with commendable ratings.
  • Performed regular maintenance and testing to service and optimize ten complex computer systems, applications, and environments.
  • Created a successful work regime for each service member to meet all deadlines to fulfill the unit's required tasks.
  • Performed preventative maintenance on telecommunications assets as the Telephone Control officer(TCO) to maintain consistency in telephonic communication
  • Improved mission command systems to support communication processes and utilization of different technology applications.
Education
Expected in 08/2023 to to Bachelor of Science | Leadership Trident University International, Cypress, CA GPA:
Certifications
  • Certification: Certified Lean Six Sigma Green Belt 03/2021
  • Licensed: Secret Clearance

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Resume Overview

School Attended

  • Trident University International

Job Titles Held:

  • 25U Signal Support Systems Senior NCO/Section Chief/Supervisor of Operations
  • Section Chief/Supervisor
  • Army Basic Instructor/NCO Academy
  • Section Chief/Team Leader

Degrees

  • Bachelor of Science

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