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0ffice Manager Resume Example

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0FFICE MANAGER
Professional Summary

Resourceful manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enthusiastic , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. .

Skills
  • Detail-oriented
  • Creative merchandising
  • Verbal and written communication
  • Budgeting
  • Negotiation
Work History
0ffice Manager, 01/2005 to Current
A1 Movers – Amarillo, Texas
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Recorded inventory sales into organization's weekly income report.
  • Achieved 95% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
Customer Service, Cashier, Stocker, 01/2004 to 01/2005
Dollar General – Amarillo, TX
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Performed inventory control, such as counting and stocking merchandise.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with special services, account updates and promotional options.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Worked closely with manager to solve problems and handle customer concerns.
  • Responded to customer requests for products, services and company information.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
Department Manager, Customer Service Desk, 12/1999 to 11/2002
Walmart – Pampa, TX
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Communicated with managers of other departments to maintain transparency.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Managed overstocking, restocking and inventory control procedures during shift.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Continuously encouraged all employees within my department to present positive, exemplary image to customers through excellent customer service and correct pricing of merchandise.
Customer Service Cashier, 04/1997 to 10/1999
Alco Department Store – Pampa, TX
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Requested official identification for check and credit card purchases and verified details, consistently meeting strict legal standards.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction while handling all product returns quickly and professionally.
  • Maintained customer satisfaction while handling all product returns quickly and professionally.
Education
High School DiplomaRichland High School - Essex, MO
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Resume Overview

Companies Worked For:

  • A1 Movers
  • Dollar General
  • Walmart
  • Alco Department Store

School Attended

  • Richland High School

Job Titles Held:

  • 0ffice Manager
  • Customer Service, Cashier, Stocker
  • Department Manager, Customer Service Desk
  • Customer Service Cashier

Degrees

  • High School Diploma

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