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Yaretzi Townsend
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Strongly skilled and dedicated ITIL Expert with a superior work ethic and client satisfaction record. Widely and deeply knowledgeable in all aspects of ITIL management and coordination. Adept multitasker able to bring a high number of simultaneous projects to completion with accuracy and professionalism.
Core Qualifications
- Wide experience in application configuration support
- Superior facility with ITIL V3 processes and life cycles
- Exceptional grasp of automated database reporting tools
- Strong oral and written communication abilities
- High organization and presentation skills
- Outstanding grasp of ITIL principles and processes
Experience
ITIL Expert
6/1/2021 – Present
Company Name
City, State
- Assist with engineering and architecture programming processes.
- Conduct gap analysis on current infrastructure programs.
- Contribute to architectural cross-function sessions and meetings.
- Maintain current proficiency in evolving engineering and communication programs.
- Research current ITIL standards and architecture integration processes.
- Review and recommend ITIL process improvements.
ITIL Expert
6/1/2017 – 5/1/2021
Company Name
City, State
- Resolved business issues and complaints in accordance with appropriate professional standards.
- Upheld organizational goals in architecture maintenance.
- Conducted process audits and furnished ITIL process owner support.
- Collaborated with MSC staff members in ITIL framework implementation.
- Improved process quality in coordination with team members.
- Maintained and updated customer business issues maps.
Education
Master’s Degree – Information Technology
2017
University Name
City, State
Bachelor’s Degree – Information Technology
2014
University Name
City, State
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