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Home: 000-000-0000 | Cell: 000-000-0000
Motivated Client Engagement Manager who applies knowledge of software development to increase client profitability. Adept at analyzing client requirements and maintaining productive client relationships. Specialize in effective multitasking and prioritizing.
● Phenomenal experience with financial software and related applications
● Sound knowledge of software development procedures
● Solid ability to prepare detailed project summaries under often limited deadlines
● Ability to develop maintain and nurture productive customer relations
● Admirable ability to develop complex software solutions
● Exceptional communications conflict resolution and organizational skills
● Monitored small and large projects and assigned tasks to each team.
● Coordinated with management on more complex projects.
● Ensured that all necessary project resources were available.
● Analyzed client projects and made efficiency recommendations.
● Provided clients with timely status updates.
● Prepared and analyzed productivity and efficiency reports.
● Maintained customer relationship management database.
● Managed all client projects.
● Established effective and ongoing client communications.
● Worked with marketing team to manage email campaigns.
● Managed primary and secondary client contracts.
● Responded to internal staff issues and external client issues.
● Managed or collaborated with other managers on special projects.
● Prepared detailed market analysis reports.
● Provided client support as needed.
● Prepared project status update reports.
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