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Thorough Customer Support Engineer who has studied a large variety of the ways in which customer service impacts business. Adept at analyzing customer service metrics utilizing metrics to offer useful information to departmental managers and conducting a wide variety of market research projects. Specializes in retail sales and business to business sales.
- Exceptional computer spreadsheet and productivity software skills
- Excellent problem solving and analytical skills
- Very strong group presentation skills
- Dedicated to finding ways to offer premium customer service
- Reliable employee who can work as many hours per week as necessary
- Excellent team player and strong individual worker
- Responsible for creating customer service metrics and developing reports based on those metrics.
- Assisted in creating a joint report between sales and customer service on sales improvement recommendations.
- Responsible for training and monitoring customer service associate staff.
- Responsible for delivering customer service effectiveness reports to management once per quarter.
- Worked regularly with sales management to improve customer retention.
- Assisted human resources in creating customer service job descriptions.
- Responsible for creation of customer service metrics and explaining metrics to management.
- Assisted in the development of a sales and customer service committee to improve customer retention.
- Worked closely with management to analyze the effectiveness of customer service and make recommendations for changes.
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