Youth Care Specialist Supervisor Resume Example Northwest Arkansas Children's Shelter

YOUTH CARE SPECIALIST SUPERVISOR

Professional Summary

Holds a supervisory position at a non profit emergency shelter working directly with youth who have been abandoned, neglected, and or abused. Expert in building rapport and trust with trauma victims while advocating for them. Clear understanding of trauma and training in Trust Based Relational Intervention, Managing Aggressive Behavior, CPR First Aid and more. Current volunteer with Court Appointed Special Advocates of Johnson and Wyandotte County. Motivated to learn, grow and help other's live's through Social Work.

Skills

Microsoft Word, Excel, Access and PowerPoint, as well as other Macintosh and Windows applications, SPSS, various social media tools, and web research
First Aid and CPR Certified
Strong ability to multi-task under pressure
Emotional support
Problem Solving

Relationship building
Supervision
Trauma Informed Care
Youth-Behavior Management

Work History

05/2019 - 01/2020Youth Care Specialist Supervisor | Northwest Arkansas Children's Shelter - Bentonville, AR

Effectively communicated expectations of direct care staff and how they are linked to program goals in order to ensure the shelter environment is safe, clean, and supportive of healthy child development.
Collaborated with case managers to assess each child's strengths, needs and potential risk factors; ensure the individualized plan for each resident is carried out in order to help them obtain meaningful goals.
Promoted professional growth and development of direct care staff through effective training, evaluation, and ongoing supervision/support.
Completed resident intakes and discharges; ensure accurate and complete information is entered into the database; assist in obtaining resident picture and exit interview, as needed.
Coordinated with direct care staff to ensure scheduled and planned activities are carried out; revise schedule, as needed, to meet the needs of the residents and shelter.
Identified wings or individual residents in distress or in need of additional supervision/assistance and be present on wing to provide direct support, as time allows.
Arranged transportation for medical and other appointments, as needed; arrange transportation to/from community activities.
Understood and applies principles of child and adolescent development and communicates best practice to staff.
Interacted with residents in a manner, which is developmentally sensitive and reflects developmental strengths/needs.
Established effective professional relationships with direct care staff, peers, support staff, volunteers, supervisors, and other professionals.
Promoted good health, hygiene, and nutritional practices that support health development and illness prevention.

08/2017 - 05/2019Youth Care Specialist | Northwest Arkansas Children's Shelter - Bentonville, AR

Actively supervised and interacted with residents (aged 0-17 years) at all times while documenting and communicating with Case Managers and Supervisors concerns and feedback in regards to each resident.
Actively participated in promoting health development, behavior management, learning and overall individual success with each resident.
Actively engaged with residents in their daily activities, developing positive relationships that supports residents in meeting their goals.
Worked in collaboration with Case Managers, Counseling Staff and Education to meet the overall needs of each resident.
Transported residents to/from community activities and medical appointments, as assigned.
Attended and participated in required trainings aimed at understanding and applying child and adolescent development principles.
Modeled and promoted positive relationship-building and interactions between residents and staff.
Adhered to all shelter policies and procedures as set forth by federal and state guidelines as well as by the direction of our Board of Directors and Executive Director.
Demonstrated and promoted diversity and cultural competency with residents and staff.

10/2016 - 08/2017Concierge | Santa Marta Retirement Community - Olathe, KS

Provided excellent customer service to all customers.
Ability to assist with various tasks such as: customer service, answering phone calls, scheduling transportation and appointments, organizing bills, directing healthcare providers.
Ability to adjust to a stressful and fast-paced work environment.
Efficient and professional when dealing with emergencies.

08/2013 - 08/2016Server | Santa Marta Retirement Community - Olathe, KS

Provided excellent behavioral/emotional support & service for those with dementia and Alzheimer's.
Offered quality care in accordance with resident care policies and procedures.
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Often commended for maintaining the safety, respect, and dignity of residents.

Education

05/2019University of Arkansas, J. William Fulbright College of Arts & Sciences, Fayetteville, ARBachelor of Arts: Psychology

GPA: 3.26

01/2018Lorenzo De' Medici, Florence, Italy Bachelor of Arts: Studied Abroad For A Semester- Psychology

Participated in a semester-long program

Resume Overview

Companies Worked For:

Northwest Arkansas Children's Shelter
Santa Marta Retirement Community

School Attended

University of Arkansas, J. William Fulbright College of Arts & Sciences
Lorenzo De' Medici

Job Titles Held:

Youth Care Specialist Supervisor
Youth Care Specialist
Concierge
Server

Degrees

Bachelor of Arts : Psychology
Bachelor of Arts : Studied Abroad For A Semester- Psychology

Youth Care Specialist Supervisor Resume Example

Resume Score: 80%

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