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Youth Care Specialist Supervisor Resume Example

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YOUTH CARE SPECIALIST SUPERVISOR
Professional Summary

Holds a supervisory position at a non profit emergency shelter working directly with youth who have been abandoned, neglected, and or abused. Expert in building rapport and trust with trauma victims while advocating for them. Clear understanding of trauma and training in Trust Based Relational Intervention, Managing Aggressive Behavior, CPR First Aid and more. Current volunteer with Court Appointed Special Advocates of Johnson and Wyandotte County. Motivated to learn, grow and help other's live's through Social Work.

Skills
  • Microsoft Word, Excel, Access and PowerPoint, as well as other Macintosh and Windows applications, SPSS, various social media tools, and web research
  • First Aid and CPR Certified
  • Strong ability to multi-task under pressure
  • Emotional support
  • Problem Solving
  • Relationship building
  • Supervision
  • Trauma Informed Care
  • Youth-Behavior Management
Work History
05/2019 - 01/2020Youth Care Specialist Supervisor | State Of Delaware - Lewes , DE
  • Effectively communicated expectations of direct care staff and how they are linked to program goals in order to ensure the shelter environment is safe, clean, and supportive of healthy child development.
  • Collaborated with case managers to assess each child's strengths, needs and potential risk factors; ensure the individualized plan for each resident is carried out in order to help them obtain meaningful goals.
  • Promoted professional growth and development of direct care staff through effective training, evaluation, and ongoing supervision/support.
  • Completed resident intakes and discharges; ensure accurate and complete information is entered into the database; assist in obtaining resident picture and exit interview, as needed.
  • Coordinated with direct care staff to ensure scheduled and planned activities are carried out; revise schedule, as needed, to meet the needs of the residents and shelter.
  • Identified wings or individual residents in distress or in need of additional supervision/assistance and be present on wing to provide direct support, as time allows.
  • Arranged transportation for medical and other appointments, as needed; arrange transportation to/from community activities.
  • Understood and applies principles of child and adolescent development and communicates best practice to staff.
  • Interacted with residents in a manner, which is developmentally sensitive and reflects developmental strengths/needs.
  • Established effective professional relationships with direct care staff, peers, support staff, volunteers, supervisors, and other professionals.
  • Promoted good health, hygiene, and nutritional practices that support health development and illness prevention.
08/2017 - 05/2019Youth Care Specialist | Geo Group Inc. - Gallatin , TN
  • Actively supervised and interacted with residents (aged 0-17 years) at all times while documenting and communicating with Case Managers and Supervisors concerns andfeedback in regards to each resident.
  • Actively participated in promoting health development, behavior management, learning and overall individual success with each resident.
  • Actively engaged with residents in their daily activities, developing positive relationships that supports residents in meeting their goals.
  • Worked in collaboration with Case Managers, Counseling Staff and Education to meet the overall needs of each resident.
  • Transported residents to/from community activities and medical appointments, as assigned.
  • Attended and participated in required trainings aimed at understanding and applying child and adolescent development principles.
  • Modeled and promoted positive relationship-building and interactions between residents and staff.
  • Adhered to all shelter policies and procedures as set forth by federal and state guidelines as well as by the direction of our Board of Directors and Executive Director.
  • Demonstrated and promoted diversity and cultural competency with residents and staff.
10/2016 - 08/2017Concierge | Hyatt Hotels Corp. - Baltimore , MD
  • Provided excellent customer service to all customers.
  • Ability to assist with various tasks such as: customer service, answering phone calls, scheduling transportation and appointments, organizing bills, directing healthcare providers.
  • Ability to adjust to a stressful and fast-paced work environment.
  • Efficient and professional when dealing with emergencies.
08/2013 - 08/2016Server | Taher, Inc. - Wabasha , MN
  • Provided excellent behavioral/emotional support & service for those with dementia and Alzheimer's.
  • Offered quality care in accordance with resident care policies and procedures.
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
  • Often commended for maintaining the safety, respect, and dignity of residents.
Education
05/2019University of Arkansas, J. William Fulbright College of Arts & Sciences, CityBachelor of Arts: Psychology

GPA: 3.26

01/2018Lorenzo De' Medici, CityBachelor of Arts: Studied Abroad For A Semester- Psychology
  • Participated in a semester-long program
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Resume Overview

School Attended

  • University of Arkansas, J. William Fulbright College of Arts & Sciences
  • Lorenzo De' Medici

Job Titles Held:

  • Youth Care Specialist Supervisor
  • Youth Care Specialist
  • Concierge
  • Server

Degrees

  • Bachelor of Arts : Psychology
    Bachelor of Arts : Studied Abroad For A Semester- Psychology

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