Accomplished management professional specializing in creating, launching and operating retail locations.
Telecommunications specialist with an extensive and broad-based background of diversified responsibilities and accomplishments in the communication industry.
Sales Consultant with ten years experience. Areas of expertise include retail sales
Loyal, collaborative Medical Assistant with a steadfast commitment to quality care and preventative care advocacy.
Mental health professional driven to help others overcome personal obstacles.
Comfortable working autonomously or in a team-based setting.
Team-oriented Sales Consultant with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies.
Professional Experience
Comcast Cable CommunicationsMarch 2014 to October 2015Xfinity Store Sales Consultant Jacksonville, FL
Provide customer service and sales for Xfinity & Verizon Wireless product line
Educate customers on features and benefits and use of the Xfinity product line
Resolve customer complaints
Retain existing customers from canceling service by using retention techniques
Evaluate potential customer's product needs and services make appropriate recommendations
Provide strong understanding and enthusiasm around Xfinity product and services.
New Generation Health ServicesOctober 2015Patient Care Assistant Stockbridge, Georgia
Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
Made appropriate interventions by reading and interpreting fetal heart monitors.
Frequently commended for maintaining the safety, respect and dignity of residents.
Recorded patients' medical history, vital statistics and test results in medical records.
Escorted patients to examination rooms and prepared them for physician exams.
Provided primary resident care and assistance with daily living activities.
Provided quality nursing care in accordance with resident care policies and procedures.
Utilized strong assessment skills to determine necessary patient care.
Provided caring companionship to elderly and developmentally disabled patients.
AT&TDecember 2013 to March 2014Retail Sales Consultant Fernandina Beach, Florida
Provided customer service and sales for AT&T product line
Educated customers on features and benefits and use of AT&T product line
Resolved customer complaints
Proactively retained existing customers from canceling service by using retention techniques
Evaluated potential customer's product needs and make appropriate recommendations.
Target MobileSeptember 2013 to December 2013Retail Sales Associate Fernandina Beach, Florida
Provided customer service and sales for a variety of cell phone carriers.
Educated customers on features and benefits and use of various product lines.
Resolve customer complaints.
Evaluated potential customer's product needs and make appropriate recommendations with various product lines and services.
Care Centers of NassauSeptember 2012 to September 2013Residential Living Assistant Fernandina Beach, Florida
Provided individualized care to the patients of a group home or residential living facility.
Assisted the patients on a daily basis with personal care and hygiene.
Transported patients within the facility or on supervised outings.Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
Assisted patients with multiple chronic diagnoses, including COPD and asthma.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Participated in unit based Quality Assurance Program.
Ensured efficacy of treatments through monitoring of treatment regimens.
Frequently commended for maintaining the safety, respect and dignity of residents.
Coordinated with doctors and registered nurses to develop care plans for patients.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Maintained all confidential personnel files, licensing and CPR compliance records.
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Escorted patients to examination rooms and prepared them for physician exams.
Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.
Ensured HIPAA compliance.
Compassionate CareApril 2012 to June 2012Medical Assistant Fernandina Beach, Florida
Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
Supported patients with customized patient teaching tools.
Assisted patients with multiple chronic diagnoses, including COPD and asthma.
Frequently commended for maintaining the safety, respect and dignity of residents.
Participated in unit based Quality Assurance Program.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.
Recorded patients' medical history, vital statistics and test results in medical records.
Coordinated with doctors and registered nurses to develop care plans for patients.
Ensured HIPAA compliance.
Educated patients about their treatments.
Provided DHS (Department of Health Services) with corrective action plans.
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Monitored patients with acute conditions.
Maintained patient privacy and confidential patient information.
Tested patients' blood glucose levels.
Escorted patients to examination rooms and prepared them for physician exams
Provided quality nursing care in accordance with resident care policies and procedures.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Provided caring companionship to elderly and developmentally disabled patients.
Provided primary resident care and assistance with daily living activities.
Utilized strong assessment skills to determine necessary patient care..
ConvergysJune 2011 to June 2012Customer Service Representative Jacksonville, FL
Call center environment: high volume inbound.
Field inbound billing & sales telephone calls for AT&T and DIRECTV account holders.
AT&TJuly 2008 to January 2011Retail Sales Consultant Fernandina Beach, FL
Provided customer service and sales for AT&T product line
Educated customers on features and benefits and use of AT&T product line
Resolved customer complaints
Proactively retained existing customers from canceling service by using retention techniques
Evaluated potential customer's product needs and make appropriate recommendations for AT&T product line.
AT&TJune 2006 to July 2008Retail Sales Consultant Fernandina Beach, Floirda
Provided customer service and sales for AT&T product line
Educate customers on features and benefits and use of AT&T product line
Resolve customer complaints
Proactively retain existing customers from canceling service by using retention techniques
Evaluate potential customer's product needs and make appropriate recommendations for AT&T product line.
Radio ShackOctober 2003 to June 2006Retail Sales Associate Jacksonville, FL
Provided sales and product information for a multitude of electronic devices.
Educated customers on features and benefits and use of various product lines.
Evaluated potential customer's product needs and make appropriate recommendations for a multitude of product lines and services.
Education and Training
United Education Institute2012Medical AssistingJacksonville, Florida, United States
Stanton College Preparatory2001High School Diploma: General StudiesJacksonville, Florida, United States
Certifications
BLS - Basic Life Support
Skills
Patient-focused care
Compassionate
Dedicated hospice care provider
Medical terminology understanding Filing systems expertise
Paperwork processing
Attention to detail
Physician billing
HIPAA compliance
Patient scheduling
OSHA compliance
Venipuncture/blood draw expert Seasoned in medical clinical procedures Medical laboratory procedures talent
CPR/First Aid certified
Trustworthy companion
Efficient and reliable team player
Adaptable
Records management
Computer proficiency
Type 45 WPM
Written and verbal communication Patient/family focused
ICD-9 forms
Diabetes, Hospice, and Stroke Patient Care Insulin medication assistance understanding
