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ww storage technical support project coordinator contractor resume example with 18+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Profile
  • Proven track record of owning and managing a multi-million-dollar mid-size company.
  • Proficiency in Sales, Sales support and Sales operations, Technical support, Marketing and Business financial analysis.
  • Skilled in product and people management.
  • Multilingual - Excellent verbal and & written communication skills in English, Portuguese and Spanish.
  • Organized, attention to detail and skilled to deliver quality outcome in a demanding environment.


Keywords
  • Sales - Management, Operations, Forecasting, Accounting & and Contract negotiations.
  • Technical Sales support and Client Relationship Management.
  • Marketing, Marketing strategies committed to ROI, Market and Business development.
  • Project Management - Product development and lifecycle management including Change management, Scope management and Transformation.
  • Recruiting high skilled labor and Talent acquisition.
  • Proficiency in Software development methodologies including Waterfall and Agile Methods.
  • Focus on customer satisfaction.
Professional Experience
05/2015 to Current WW Storage Technical Support- Project Coordinator Contractor Vista Equity Partners | Seattle, WA,

Focal for Storage Support Transformation Projects including:

  • Agile Training for the Storage Group of 700 Employees
  • Delivery of Strategic Initiatives to improve Storage support efficiency such as

             ○ Support process transformation leveraging Watson Analytics.

             ○ Support process electronic ecosystem transformation through use of Social/Mobile technologies.

  • Management of Communication and Projects across multiple business units.
  • Development and organization of IBM Storage Client Collaboration Council to manage Client expectation and relationship. This started with 0 clients and now has 25 clients.
07/2014 to 03/2015 Salesforce.com System Administrator/Support Agent Centers For Specialty Care Group | Warwick, RI,
  • Technical support Admin for CRM Configuration & Usage, Security, Analytics and Email/ Mobile Integrations.
  • Project Managed Feature enablement for specific customer organizations.
  • Project Managed severity sensitive cases based on business impact of customer organizations.
  • Delivered exceptional customer support to Salesforce.com clients in the Americas region.
  • Consistently achieved perfect CST and Quality scores.
  • Contributed feedback and ideas for internal and external Knowledge Base articles.
  • Translated Knowledge Base articles to Portuguese.
04/2014 to 08/2014 Customer Technical Support Cafe Rio | Lehi, UT,
  • Delivered quality technical support to LATAM customers who account for 5% of €1.3B total sales within Ubisoft's extensive gaming portfolio.
  • First point of contact for large number of customer calls originating from LATAM .
  • Analyzed problems, research solutions, isolate issues and respond promptly to customer inquiries adhering to standard operating procedures and customer guidelines.
03/2012 to 2013 Staffing Coordinator JUNIPER NETWORKS | City, STATE,
  • Contributed to the overall success of Juniper's Talent Acquisition (TA) team by providing a high level of customer service and quality throughout the Recruiting Process which included.
  • Project Managed the Hiring Process from Candidate Screening, Scheduling Interviews including travel, to Offer Letters.
  • Supported US and Mexico recruiting efforts to leverage English and Spanish Skills.
  • Offer Rollout support included Reference, Background and Security Checks in line with company policy.
2008 to 05/2012 Business Partner/Owner TIMELESS STONE INC | City, STATE,

Responsibilities was varied and it included

  • Business Development & Revenue Growth Initiatives including Marketing Programs, Brochures and Promotional Material for new and existing customers which resulted in 65% growth YOY.  
  • Sales Cycle Management.  
  • Project Management of Retail Showroom Build & Display of Vendor Products in Bloomfield CT.  
  • Contract Negotiation with vendors for material consignment.     
  • Developed Preferred Vendor Management Program & Customer Relationship Management Program.
  • Sales Forecasting  
  • Financial Analysis of key performance indicators to assure company future growth: Statement of Cash Flows, Inventory Ratios, P&L Analysis and Post period end closing entries and reconcile all accounts.
  • Compile information for the Company’s annual tax returns.

03/2001 to 11/2007 General Manager Sudbury Granite And Marble, Inc | City, STATE,
  • Progressed through a series of promotions as Sales representative, to Sales Manager to General Manager.
  • Formalized strategies, marketing plans and a promotional vision for the company that lead to profitable growth year over year.
  • Developed and built a strong sales team by innovative sales training engagement, compensation structure directly impacted by performance and leadership competencies, award programs and career development.  
  • Met and/or exceed sales goals, resulting in gross annual sales of over $12,000,000 in 2006.
  • Built & managed 7 retail showroom operations in three (3) New England states and (2) locations in Maryland.
  • Developed and implemented operational policies, procedures, and standards to achieve company goals and internal controls.  
  • Executed leadership role in recruiting, resulting in employee retention and talent development in the areas of customer care and meet sales goals.
  • Negotiated lease contracts and renegotiated terms of expiring contracts for seven retail showrooms.  
Education
Expected in 2001 Bachelor of Arts | International Studies, Minor in Marketing Bentley University, Waltham, MA GPA:
Professional Development
Expected in 2011 | Financial Accounting Principles Harvard University, Cambride, MA GPA:
Master of Management Program, Division of Continuing Studies
Expected in 2006 | Human Resources Management Assumption College, Worcester, MA GPA:
Master of Management- Semester Course
Technology
MS Office Suite, Windows (all), Salesforce.com, PeopleSoft, Share Point, QuickBooks, Adobe Illustrator and Adobe Photoshop, Lotus Notes.

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Resume Overview

School Attended

  • Bentley University

Job Titles Held:

  • WW Storage Technical Support- Project Coordinator Contractor
  • Salesforce.com System Administrator/Support Agent
  • Customer Technical Support
  • Staffing Coordinator
  • Business Partner/Owner
  • General Manager

Degrees

  • Bachelor of Arts

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