Ww Storage Technical Support Project Coordinator Contractor resume example

• Technical support Admin for CRM Configuration & Usage, Security, Analytics and Email/ Mobile Integrations.
• Project Managed Feature enablement for specific customer organizations.
• Project Managed severity sensitive cases based on business impact of customer organizations.
• Delivered exceptional customer support to Salesforce.com clients in the Americas region.
• Consistently achieved perfect CST and Quality scores.
• Contributed feedback and ideas for internal and external Knowledge Base articles.
• Translated Knowledge Base articles to Portuguese.

• Delivered quality technical support to LATAM customers who account for 5% of €1.3B total sales within Ubisoft's extensive gaming portfolio.
• First point of contact for large number of customer calls originating from LATAM .
• Analyzed problems, research solutions, isolate issues and respond promptly to customer inquiries adhering to standard operating procedures and customer guidelines.

• Contributed to the overall success of Juniper's Talent Acquisition (TA) team by providing a high level of customer service and quality throughout the Recruiting Process which included.
• Project Managed the Hiring Process from Candidate Screening, Scheduling Interviews including travel, to Offer Letters.
• Supported US and Mexico recruiting efforts to leverage English and Spanish Skills.
• Offer Rollout support included Reference, Background and Security Checks in line with company policy.

Responsibilities was varied and it included

• Business Development & Revenue Growth Initiatives including Marketing Programs, Brochures and Promotional Material for new and existing customers which resulted in 65% growth YOY.  
• Sales Cycle Management.  
• Project Management of Retail Showroom Build & Display of Vendor Products in Bloomfield CT.  
• Contract Negotiation with vendors for material consignment.     
• Developed Preferred Vendor Management Program & Customer Relationship Management Program.
• Sales Forecasting  
• Financial Analysis of key performance indicators to assure company future growth: Statement of Cash Flows, Inventory Ratios, P&L Analysis and Post period end closing entries and reconcile all accounts.
• Compile information for the Company’s annual tax returns.

• Progressed through a series of promotions as Sales representative, to Sales Manager to General Manager.
• Formalized strategies, marketing plans and a promotional vision for the company that lead to profitable growth year over year.
• Developed and built a strong sales team by innovative sales training engagement, compensation structure directly impacted by performance and leadership competencies, award programs and career development.  
• Met and/or exceed sales goals, resulting in gross annual sales of over $12,000,000 in 2006.
• Built & managed 7 retail showroom operations in three (3) New England states and (2) locations in Maryland.
• Developed and implemented operational policies, procedures, and standards to achieve company goals and internal controls.  
• Executed leadership role in recruiting, resulting in employee retention and talent development in the areas of customer care and meet sales goals.
• Negotiated lease contracts and renegotiated terms of expiring contracts for seven retail showrooms.