(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
  • Proven track record of owning and managing a multi-million-dollar mid-size company.
  • Proficiency in Sales, Sales support and Sales operations, Technical support, Marketing and Business financial analysis.
  • Skilled in product and people management.
  • Multilingual - Excellent verbal and & written communication skills in English, Portuguese and Spanish.
  • Organized, attention to detail and skilled to deliver quality outcome in a demanding environment.

Bentley University Waltham, MA Expected in 2001 Bachelor of Arts : International Studies, Minor in Marketing - GPA :
Professional Development
Harvard University Cambride, MA Expected in 2011 : Financial Accounting Principles - GPA : Master of Management Program, Division of Continuing Studies
Assumption College Worcester, MA Expected in 2006 : Human Resources Management - GPA : Master of Management- Semester Course
  • Sales - Management, Operations, Forecasting, Accounting & and Contract negotiations.
  • Technical Sales support and Client Relationship Management.
  • Marketing, Marketing strategies committed to ROI, Market and Business development.
  • Project Management - Product development and lifecycle management including Change management, Scope management and Transformation.
  • Recruiting high skilled labor and Talent acquisition.
  • Proficiency in Software development methodologies including Waterfall and Agile Methods.
  • Focus on customer satisfaction.
Professional Experience
Vista Equity Partners - WW Storage Technical Support- Project Coordinator Contractor
Seattle, WA, 05/2015 - Current

Focal for Storage Support Transformation Projects including:

  • Agile Training for the Storage Group of 700 Employees
  • Delivery of Strategic Initiatives to improve Storage support efficiency such as

             ○ Support process transformation leveraging Watson Analytics.

             ○ Support process electronic ecosystem transformation through use of Social/Mobile technologies.

  • Management of Communication and Projects across multiple business units.
  • Development and organization of IBM Storage Client Collaboration Council to manage Client expectation and relationship. This started with 0 clients and now has 25 clients.
Centers For Specialty Care Group - System Administrator/Support Agent
Warwick, RI, 07/2014 - 03/2015
  • Technical support Admin for CRM Configuration & Usage, Security, Analytics and Email/ Mobile Integrations.
  • Project Managed Feature enablement for specific customer organizations.
  • Project Managed severity sensitive cases based on business impact of customer organizations.
  • Delivered exceptional customer support to clients in the Americas region.
  • Consistently achieved perfect CST and Quality scores.
  • Contributed feedback and ideas for internal and external Knowledge Base articles.
  • Translated Knowledge Base articles to Portuguese.
Cafe Rio - Customer Technical Support
Lehi, UT, 04/2014 - 08/2014
  • Delivered quality technical support to LATAM customers who account for 5% of €1.3B total sales within Ubisoft's extensive gaming portfolio.
  • First point of contact for large number of customer calls originating from LATAM .
  • Analyzed problems, research solutions, isolate issues and respond promptly to customer inquiries adhering to standard operating procedures and customer guidelines.
JUNIPER NETWORKS - Staffing Coordinator
City, STATE, 03/2012 - 2013
  • Contributed to the overall success of Juniper's Talent Acquisition (TA) team by providing a high level of customer service and quality throughout the Recruiting Process which included.
  • Project Managed the Hiring Process from Candidate Screening, Scheduling Interviews including travel, to Offer Letters.
  • Supported US and Mexico recruiting efforts to leverage English and Spanish Skills.
  • Offer Rollout support included Reference, Background and Security Checks in line with company policy.
TIMELESS STONE INC - Business Partner/Owner
City, STATE, 2008 - 05/2012

Responsibilities was varied and it included

  • Business Development & Revenue Growth Initiatives including Marketing Programs, Brochures and Promotional Material for new and existing customers which resulted in 65% growth YOY.  
  • Sales Cycle Management.  
  • Project Management of Retail Showroom Build & Display of Vendor Products in Bloomfield CT.  
  • Contract Negotiation with vendors for material consignment.     
  • Developed Preferred Vendor Management Program & Customer Relationship Management Program.
  • Sales Forecasting  
  • Financial Analysis of key performance indicators to assure company future growth: Statement of Cash Flows, Inventory Ratios, P&L Analysis and Post period end closing entries and reconcile all accounts.
  • Compile information for the Company’s annual tax returns.

Sudbury Granite And Marble, Inc - General Manager
City, STATE, 03/2001 - 11/2007
  • Progressed through a series of promotions as Sales representative, to Sales Manager to General Manager.
  • Formalized strategies, marketing plans and a promotional vision for the company that lead to profitable growth year over year.
  • Developed and built a strong sales team by innovative sales training engagement, compensation structure directly impacted by performance and leadership competencies, award programs and career development.  
  • Met and/or exceed sales goals, resulting in gross annual sales of over $12,000,000 in 2006.
  • Built & managed 7 retail showroom operations in three (3) New England states and (2) locations in Maryland.
  • Developed and implemented operational policies, procedures, and standards to achieve company goals and internal controls.  
  • Executed leadership role in recruiting, resulting in employee retention and talent development in the areas of customer care and meet sales goals.
  • Negotiated lease contracts and renegotiated terms of expiring contracts for seven retail showrooms.  
MS Office Suite, Windows (all),, PeopleSoft, Share Point, QuickBooks, Adobe Illustrator and Adobe Photoshop, Lotus Notes.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Bentley University

Job Titles Held:

  • WW Storage Technical Support- Project Coordinator Contractor
  • System Administrator/Support Agent
  • Customer Technical Support
  • Staffing Coordinator
  • Business Partner/Owner
  • General Manager


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: