(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Methodical and thorough professional experienced with Microsoft Word and Microsoft Excel and adept at applying skills, resources and analytical techniques to make effective workforce plans. Results-oriented and hardworking with a history of collaborating with leadership to determine and implement successful solutions.

Dedicated to keeping optimal staffing levels to meet service needs. Skilled at delivering new-hire training on attendance issues, as well as monitoring workflow patterns and managing schedule changes. Capable of writing detailed reports, maintaining tracking spreadsheets and generating forecasts.

Proficient Workforce Analyst adept at collecting, evaluating and modeling data sets to make forward-thinking improvements to workforce plans. Well-organized and knowledgeable with top skills in complex problem-solving and strategic decision-making. Prepared to offer 2 years' experience and seeking a dynamic new position.

Hardworking and reliable Workforce Analyst with strong ability in scheduling and running reports. Offering problem-solving abilities, data management and maintenance of service levels. Highly organized, proactive and punctual with team-oriented mentality.

Ambitious student pursuing a bachelors degree eager to contribute developed knowledge in a psychology role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Maintaining service levels
  • Compiling data
  • Developing models
  • Setting schedules
  • Workforce management tools
  • Agile work processes
  • MS Office
  • Business development support
  • Organization
  • Team building
  • Data management
  • Determining staffing needs
  • Customer service
  • Relationship building
  • Problem resolution
  • Report writing
  • Credit card payment processing
  • Adaptive team player
  • Business development understanding
  • Call center experience
  • Problem-solving abilities
  • Microsoft Office expertise
  • Technologically savvy
  • Data evaluation
  • Courteous demeanor
  • Schedule mastery
Education and Training
Normal Community West High School Normal, IL, Expected in 05/2014 High School Diploma : - GPA :
Sykes Enterprises Incorporated - Workforce Analyst
Utah, IN, 03/2019 - 05/2020
  • Handled all schedule-related requests, including PTO, shift swaps and overtime.
  • Developed new-hire training materials regarding all attendance and schedule matters.
  • Created and updated different documents, reports and spreadsheets with software such as Excel and in house software.
  • Collaborated with senior and department leaders to develop and implement workforce plans.
  • Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
The Travelers Companies - Customer Service Representative
Schaumburg, IL, 08/2018 - 02/2019
  • Assisted approximately 40 customers each day with Health Insurance questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Exeter Hospital - Restaurant Waitress
Plaistow, NH, 01/2015 - 05/2016
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash and polishing silverware.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 2-compartment sink.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted newly seated guests quickly and efficiently.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Moe's Southwest Grill - Food Service Worker
City, STATE, 03/2013 - 12/2014
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Complied with company service standards, including inventory and cash control procedures.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Upheld food safety standards at all times.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Distributed supplies, utensils and portable equipment.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Received food orders from individuals and explained offerings.

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School Attended

  • Normal Community West High School

Job Titles Held:

  • Workforce Analyst
  • Customer Service Representative
  • Restaurant Waitress
  • Food Service Worker


  • High School Diploma

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