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Workforce Analyst Resume Example

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WORKFORCE ANALYST
Summary

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.

Talented [Job Title] seeking to offer [Number] years of related experience and pursue new professional challenges with [Company]. Focused, proactive and attentive to changing company, customer and project demands. Well-coordinated in keeping teams motivated and on-task to meet aggressive deadlines.

Multitasking [Job Title] with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Enterprising [Job Title] offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Contract review and recommendations
  • Performance reporting
  • Multi-site operations management
  • Promotional planning
  • Logistics oversight
  • Customer relations
  • Operational improvement
  • Scheduling and calendar management
  • Motivational leadership style
  • Accounts payable and receivable
Experience
Workforce AnalystA Place For Mom Inc. | Seattle, WA | Sep 2017-Current
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Developed and managed cost reduction and waste elimination policies.
  • Led department meetings to build team cohesiveness and coordinate projects
Call Center CoordinatorA Place For Mom Inc. | Seattle, WA | Feb 2016-Sep 2017
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Translated management directives into actionable mandates for front-line staff.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 75.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
  • Scheduled Board of Directors meetings and coordinated development of meeting materials and agendas.
  • Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Scheduled conferences and meeting while coordinating logistics for travel and accommodations.
Quality Assurance AnalystA Place For Mom Inc. | Seattle, WA | Apr 2012-Sep 2012
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Created, edited, and updated project manuals and technical documentation used by the entire QA team.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Compiled data on quality issues and vulnerabilities and reported all findings to Call Center Director with suggestions for improvement.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
Operations ManagerSports Authority | Auburn, WA | Sep 2009-Apr 2012
  • Devised business and technology strategies to create performance metrics, reporting, and analysis systems in support of investigative operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Facilitated timely and comprehensive audit preparations or inspections; conducted root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures.
Education and Training
High School DiplomaGranite Falls High School | | Granite Falls, WA | Jun 2006
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Resume Overview

Companies Worked For:

  • A Place For Mom Inc.
  • Sports Authority

School Attended

  • Granite Falls High School

Job Titles Held:

  • Workforce Analyst
  • Call Center Coordinator
  • Quality Assurance Analyst
  • Operations Manager

Degrees

  • High School Diploma

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