Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Expected in 01/2021 to to
High School Diploma:
East Mecklenburg High School - Charlotte, NC
Professional Summary

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cash Handling
  • Cashiering
  • Cleaning Experience
  • Food Preparation
  • Food Service
  • Kitchen Experience
  • Microsoft Office
  • Computer Skill
  • Typing
  • Leadership
  • Guest Service
  • Personal computer maintenance
  • Call center operations
  • Customer experience management
  • CRM
  • Customer retention
  • Fraud detection and prevention
  • Complaint resolution
  • Stock management
  • Order fulfillment
  • POS systems expert
  • Money handling abilities
  • Retail store support
  • Multi-line phone talent
  • Professional telephone demeanor
Work History
12/2021 to 03/2022
Work From Home Customer Service Agent Iqor Tupelo, MS,
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Assisted clients with product questions to facilitate online ordering process.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
08/2021 to 12/2021
Housekeeper Saint Francis Health System Muskogee, OK,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Adhered to professional house cleaning checklist.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
01/2020 to 03/2020
Retail Sales Associate St. Joe Company Alys Beach, FL,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with loss prevention in monitoring shopper behavior.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Issued receipts and processed refunds, credits or exchanges.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported efficient and timely replenishment of sales floor merchandise.
10/2019 to 12/2019
Team Member Shake Shack Potomac, MD,
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Sought out ways to go above and beyond job requirements.

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Resume Overview

School Attended

  • East Mecklenburg High School

Job Titles Held:

  • Work From Home Customer Service Agent
  • Housekeeper
  • Retail Sales Associate
  • Team Member


  • High School Diploma

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