Work at Home Agent Customer Service Representative Resume Example
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WORK AT HOME AGENT CUSTOMER SERVICE REPRESENTATIVE
Professional Profile
Talented Computer User Support Specialist with a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring 5+ years experience resolving complex software and hardware issues to a fast-paced tech environment.
Qualifications
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Relevant Experience
- Saved company over $35,200 by refurbishing used computers and technological equipment.
- Oversaw IT support for 2 servers, 200+ users and 120+ desktops and laptops.
- Exceeded monthly goals by successfully handling more than 150 technical support calls per week.
Experience
Work at Home Agent Customer Service Representative03/2015 to 12/2015Kaiser PermanenteWashington , DC
- Processed an average of 30 inbound and outbound technical support calls each day.
- Maintained composure and patience in face of difficult customer situations.
- Provided thorough support and problem resolution for customers.
- Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Maintained up-to-date records at all times.
Technician08/2014 to 11/2014BrenntagWayne , PA
- Installed and repaired professional theater systems, conference rooms, security cameras, and automation solutions for residential and commercial customers.
- Installed coax cables inside residences.
- Read manufacturer manuals, diagrams and specifications prior to repairing equipment.
- Explained company offerings to promote products and services to clients.
- Mounted and fastened control panels, sensors and video cameras.
- Placed copper and fiber cables for voice and data indoors and outdoors.
- Maintained spare equipment and parts and managed inventory.
- Supplied technical and customer service support by phone and in person.
Assistant Systems Administrator11/2011 to 05/2014Louisiana State University ShreveportCity , STATE
- Maintained company servers, computers, printers, cables and other equipment.
- Installed and maintained a CLEP testing server with 10 client machines allowing for increased revenue for the Continuing Education department.
- Diagnosed network problems involving a combination of hardware, software, power and communications issues.
- Managed application patches, data backup, security changes and network configuration.
- Created documentation and training materials to educate department staff and end users on proper use of existing and newly implemented technologies and software.
- Performed data backups and disaster recovery operations.
- Acted as primary contact for computer hardware and software problems, as well as network emergencies.
- Drafted training materials and organized training sessions for 6 new student interns.
- Responded to all client requests for technical support by phone, email and the inter-office chat service.
- Provided technical support and maintenance for Polycom systems in two distance learning labs.
- Maintained an inventory of parts for emergency repairs.
- Replaced boards, changed servers and loaded and tested software applications.
- Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
Education
Incomplete Bachelor's Degree: Computer Science - Network SecurityMay 2014Louisiana State University ShreveportCity, State
Completed 81 credits towards a Bachelor's Degree in Computer Science - Network Security
Relevant Courses Included:
- Network Essentials
- Network Routers/Switches
- Computer Networks
- Network and Computer Security
- Computer Architecture and Organization
- Legal Environment of Business
- Homeland Security
High School DiplomaMay 2011Caddo Parrish Magnet High SchoolCity, State
Cisco Academy Networking Concepts: Networking/IT2011Caddo Career and Technology CenterCity, State
- Attended junior and senior year and qualified for work based learning during my senior year.
- President of National Technical Honor Society
- Vice President of Future Business Leaders of America
- Competed at local, state, and national level through FBLA in the category of networking concepts.
Skills
Schedule appointments, automation, billing, cabling, cat5, Citrix, computer hardware, hardware, hardware repair, Computer Networks, content, customer service experience, databases, disaster recovery, documentation, inventory, Legal, access, Microsoft Office Professional, Windows, Network Security, Network, cameras, repairs, Routers, Switches, technical support, technical training, phone, television, training materials, troubleshoot, upgrades, video conferencing
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Resume Overview
School Attended
- Louisiana State University Shreveport
- Caddo Parrish Magnet High School
- Caddo Career and Technology Center
Job Titles Held:
- Work at Home Agent Customer Service Representative
- Technician
- Assistant Systems Administrator
Degrees
- Incomplete Bachelor's Degree : Computer Science - Network Security May 2014
High School Diploma May 2011
Cisco Academy Networking Concepts : Networking/IT 2011
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