LiveCareer-Resume

work at home agent resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Conflict resolution proficiency
  • Troubleshooting skills
  • Strong problem solving ability
  • Devoted to data integrity
  • Telecommunications knowledge
Accomplishments

Managed call flow with up to 60 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 48 months in a row.

Experience
Work at Home Agent, 08/2012 - 02/2015
Convergys City, STATE,

Provided EBAY sellers with information regarding promotions.

Home Services Representative, 08/2007 - 08/2012
Allconnect City, STATE,

Helped customers with setting up home services. Such as Satellite, cable, phone, internet and home security. Provided accurate and appropriate information in response to customer inquiries.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.

Line Attendant/ Inspector/Packer/, 05/2006 - 08/2007
Nampac City, STATE,

Inspected, packed product and tracked pallets on paper.

Line Lead. Machine Operator Inspector Packer Clean up, 07/2002 - 05/2006
Cacique City, STATE,

Ran line was in charge of 7 to 10 people. Operated machine. inspected and packed product. Created a system to track batches. Also found more efficent ways to run and pack products

Education
High School Diploma: , Expected in 1977
-
Wilson Adult ED - Cedar City, UT
GPA:
Status -
: , Expected in
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SUU - Cedar City, UT
GPA:
Status -

No degree but have completed almost all my general education courses

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Resume Overview

School Attended

  • Wilson Adult ED
  • SUU

Job Titles Held:

  • Work at Home Agent
  • Home Services Representative
  • Line Attendant/ Inspector/Packer/
  • Line Lead. Machine Operator Inspector Packer Clean up

Degrees

  • High School Diploma

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