Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 60 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 48 months in a row.
Provided EBAY sellers with information regarding promotions.
Helped customers with setting up home services. Such as Satellite, cable, phone, internet and home security. Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.
Inspected, packed product and tracked pallets on paper.
Ran line was in charge of 7 to 10 people. Operated machine. inspected and packed product. Created a system to track batches. Also found more efficent ways to run and pack products
No degree but have completed almost all my general education courses
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