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Work at home agent Resume Example

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WORK AT HOME AGENT
Summary

Personable and responsible Cashier and customer service Representative Solid team player with upbeat, positive attitude.Dedicated Customer


Service Representative motivated to maintain customer satisfaction and contribute to company success.


Highlights
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Adaptive team player
  • Sharp problem solver


  • Excellent quantitative skills
  • Critical thinker
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Team leadership
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Experience
Work at home agent
July 2015 to January 2016Sitel － Daytona Beach, FL

Created new processes and systems for increasing customer service satisfaction.


Verified that information in the computer system was up-to-date and accurate.


Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Sever
June 2015 to July 2015Woodland Towers － Deland , FL
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

  • Regularly checked on guests to ensure satisfaction with each food course and beverages.

  • Managed closing duties, including restocking items.

  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.

  • Skillfully anticipated and addressed guests' service needs.
Pass Sales
March 2014 to July 2015Universal Studios － Orland, FL
  • Recommended and helped customers select merchandise based on their needs.

  • Informed customers about sales and promotions in a friendly and engaging manner.

  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Education
Associate of Science : Criminal Justice, 2015Everest University － Orlando, FL
  • Legal Studies courseworkCoursework in Communications,
  • Criminal Law and Public AdministrationCoursework in Juvenile Justice and Deviance in Society
  • Coursework in Sociology and Psychology
Diploma : Medical Assistant, 2008Everest University － Orlando, FL

Coursework in Anatomy, Physiology and Health Assessments


Coursework in Biology, Clinical Chemistry and Microbiology

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Resume Overview

Companies Worked For:

  • Sitel
  • Woodland Towers
  • Universal Studios

School Attended

  • Everest University

Job Titles Held:

  • Work at home agent
  • Sever
  • Pass Sales

Degrees

  • Associate of Science : Criminal Justice , 2015
    Diploma : Medical Assistant , 2008

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