Work At Home Agent Resume Example
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WORK AT HOME AGENT
Professional Summary
Experienced Customer Service Representative who is able to create an efficient work environment. With over 2 years
experience in customer service and data entry. Adept at utilizing computer productivity software with a distraction free
environment that includes high speed Internet, computer with windows 7 operating system, and a land line telephone with
no features. I am energetic and reliable, ready to work.
Skills
Able to analyze and resolve technical issues Excellent verbal and written communication skills Active listening skills Able to type 45 plus words per/min Courteous demeanor Experience working with Avaya | Critical thinking Attention to detail Filing and data archiving Patient scheduling Team building |
Work History
03/2014 to 11/2014
Work At Home AgentPacific Seafood – Las Vegas , NV
- Inbound and Outbound calls.
- Obtaining, entering and verifying customer information.
- Answering customer questions and resolving issues.
- Offered solutions to issues that were often non-standard and non-routine that needed clarification.
- Greeted customers in a courteous and professional manner using agreed upon procedures.
- Clarified customer requirements; probe for and confirmed understanding of requirements or problems.
02/2009 to 08/2011
Independent ContractorLiveOps – City , STATE
- Answer inbound calls.
- Interact with customers to provide information in response to inquiries about products and services.
- Handle and resolve complaints regarding billing issues.
- Troubleshoot cell phone and service issues.
- Activate new cell phones and suspended services.
- Solicit new products and services.
- Assisted customer with on line ordering and walked them though adding new services and features.
07/2007 to 11/2008
Office AssistantKelly Services – City , STATE
- Purchase and manage supplies for the office along with performing photocopy and runner duty Answer phones, greet and help customers with queries and resolve basic concerns Create and oversee staffing events Proofread and edit official correspondence File and maintain reports for managers on a regular basis.
Education
2010
C.T.S.: Administrative Office Technology
Delgado Community College - City, State
Administrative Office Technology
Delgado Community College - City, State
Administrative Office Technology
2007
High School Diploma:
Hahnville High School - City, State
Hahnville High School - City, State
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Resume Overview
School Attended
- Delgado Community College
- Hahnville High School
Job Titles Held:
- Work At Home Agent
- Independent Contractor
- Office Assistant
Degrees
- C.T.S. : Administrative Office Technology
High School Diploma :
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