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Work At Home Agent Resume Example

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WORK AT HOME AGENT
Professional Summary
Experienced Customer Service Representative who is able to create an efficient work environment. With over 2 years experience in customer service and data entry. Adept at utilizing computer productivity software with a distraction free environment that includes high speed Internet, computer with windows 7 operating system, and a land line telephone with no features. I am energetic and reliable, ready to work.
Skills

Able to analyze and resolve technical issues

Excellent verbal and written communication skills

Active listening skills

Able to type 45 plus words per/min

Courteous demeanor

Experience working with Avaya

 Critical thinking

Attention to detail

Filing and data archiving

Patient scheduling

Team building

Work History
03/2014 to 11/2014
Work At Home AgentBlooms Today – New Orleans, LA
  • Inbound and Outbound calls.
  • Obtaining, entering and verifying customer information.
  • Answering customer questions and resolving issues.
  • Offered solutions to issues that were often non-standard and non-routine that needed clarification.
  • Greeted customers in a courteous and professional manner using agreed upon procedures.
  • Clarified customer requirements; probe for and confirmed understanding of requirements or problems.
02/2009 to 08/2011
Independent ContractorLiveOps – New Orleans, LA
  • Answer inbound calls.
  • Interact with customers to provide information in response to inquiries about products and services.
  • Handle and resolve complaints regarding billing issues.
  • Troubleshoot cell phone and service issues.
  • Activate new cell phones and suspended services.
  • Solicit new products and services.
  • Assisted customer with on line ordering and walked them though adding new services and features.
07/2007 to 11/2008
Office AssistantKelly Services – New Orleans, LA
  • Purchase and manage supplies for the office along with performing photocopy and runner duty Answer phones, greet and help customers with queries and resolve basic concerns Create and oversee staffing events Proofread and edit official correspondence File and maintain reports for managers on a regular basis.
Education
2010
C.T.S.: Administrative Office Technology
Delgado Community College - New Orleans, LA
Administrative Office Technology
2007
High School Diploma:
Hahnville High School - Paradis, LA
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Resume Overview

Companies Worked For:

  • Blooms Today
  • LiveOps
  • Kelly Services

School Attended

  • Delgado Community College
  • Hahnville High School

Job Titles Held:

  • Work At Home Agent
  • Independent Contractor
  • Office Assistant

Degrees

  • C.T.S. : Administrative Office Technology
    High School Diploma :

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