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Women's and Kid's Shoe Associate Resume Example

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WOMEN'S AND KID'S SHOE ASSOCIATE
Professional Summary

Self-motivated and goal-driven media and communications student who demonstrates strong work ethic and creative ability. Seeking opportunities to expand business, communications, and marketing skills. Very organized and able to get a task done. Experience in customer service, retail, sales, and some social media.

Education
Bachelor of Science - Media And Communications With Minor in MarketingEast Tennessee State University//Johnson City, TN//Expected in August 2021
Associate of Science - Business AdministrationThomas Nelson Community College//Hampton, VA//May 2019
  • Graduated summa cum laude
Certificate - Medical Billing And CodingPenn Foster College//Scottsdale, AZ//May 2014
Skills
  • Customer service
  • Organization
  • MS Office
  • Detail- Oriented
  • POS systems
  • Retail sales
  • Goal planning
  • Creativity
  • Microsoft applications proficiency
  • Problem resolution
  • Communications
  • Motivation
  • Cash register operations
  • Research methods
  • Critical Thinking
  • Shoe sizing understanding
Work History
Dillard'sWomen's and Kid's Shoe Associate//Newport News, VA//September 2017 to July 2018
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays
  • Answered questions about store policies and concerns to support positive customer experiences
  • Educated customers on promotions to enhance sales
  • Listened to customer needs and desires to identify and recommend optimal products
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Checked prices for customers and processed items sold by scanning barcodes
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Issued receipts and processed refunds, credits, or exchanges
T.J. MaxxSales Associate/Cashier/Jewelry Associate//Tifton, GA//September 2012 to April 2013
  • Assisted customers by answering questions and fulfilling requests
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in credit card sales and new products
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Issued receipts and processed refunds, credits, or exchanges
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
Logan's RoadhouseServer/Bartender//Tifton, GA//August 2011 to April 2012
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Prepared beverages and filled food orders for customers
  • Greeted and maintained relationships with regular customers
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
Cracker BarrelServer/Hostess//Tifton, GA//June 2008 to February 2011
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Greeted and maintained relationships with regular customers
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
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Resume Overview

Companies Worked For:

  • Dillard's
  • T.J. Maxx
  • Logan's Roadhouse
  • Cracker Barrel

School Attended

  • East Tennessee State University
  • Thomas Nelson Community College
  • Penn Foster College

Job Titles Held:

  • Women's and Kid's Shoe Associate
  • Sales Associate/Cashier/Jewelry Associate
  • Server/Bartender
  • Server/Hostess

Degrees

  • Bachelor of Science - Media And Communications With Minor in Marketing
    Associate of Science - Business Administration
    Certificate - Medical Billing And Coding

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