LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-centered [Job Title] successful at interacting with guests and co-workers in pleasant, courteous manner. Efficient at handling multiple tasks simultaneously in fast-paced [Type] eating establishments. In-depth knowledge of kitchen equipment operations, including deep fryers, griddles and food processors.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Skill] and [Skill].

Skills
  • Sales transaction management
  • Guest service
  • Creative problem solving
  • Communication
  • Persuasive
  • Adaptable to any work environment
  • Fast learning
  • Understanding of Tech
  • Concise time management
  • Menu item familiarity
  • Superior communication skills
  • High level of integrity
  • Task delegation
  • POS system expertise
  • Quality control
  • Schedule management
  • Patient relations
  • Meticulous execution of tasks
  • Resolving issues
  • Account updating
  • Performance monitoring
  • Training and Development
  • Providing customer support
  • Communicating with clients
Experience
02/2021 to Current Wireless Specialist Coborn's | Mora, MN,
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Searched store inventory system using [Software] to find requested product availability.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Mixed and matched paints according to customer specifications.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
12/2020 to Current Sandwich Artist Poshmark | Newark, CA,
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Organized food preparation stations and replenished supplies regularly.
  • Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Monitored and counted food stock and supplies to reorder on time.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Quickly prepared accurate orders within expected [Number]-minute timeframe.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Answered guest questions, delivering most accurate and updated information available.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Organized food items on serving trays and in carry-out packages.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Informed customers of regular deals or monthly specials, upselling [Number]% of orders.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
10/2020 to 12/2020 Package Handler Firstservice Residential | North Miami, FL,
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Assisted in loading delivery trucks with prepared packages.
  • Used scanners to track parcel information such as condition or receipt.
  • Transported more than [Number] materials pallets between storage and production areas each day.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
  • Assisted [Job title] with [Type] duties to maintain organizational efficiency.
06/2020 to 11/2020 Front Desk Associate Advanced Dental Care Of Shady Road | City, STATE,
  • Monitored reservations to track incoming parties and special events.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Responded to inquiries and room requests made online, by phone or email.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Greeted, registered and assigned guests to rooms.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Fielded customer complaints and rectified issues.
  • Reviewed accounts to assess open charges and answer diverse customer questions.
  • Answered the phone and emails to make reservations and take guest information.
  • Answered more than [Number] phone calls per day to share business information, resolve concerns and process new reservations.
  • Verified and collected client payments.
  • Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Trained newly hired employees on front desk procedures and business operations.
  • Secured guest valuables in main safe or individual boxes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Contacted customers and guests to confirm reservations.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Facilitated front desk operations for busy high-volume hotel.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Education and Training
Expected in 06/2020 High School Diploma | West Port High School, Ocala, FL GPA:

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Resume Overview

School Attended

  • West Port High School

Job Titles Held:

  • Wireless Specialist
  • Sandwich Artist
  • Package Handler
  • Front Desk Associate

Degrees

  • High School Diploma

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