Personable Wireless Sales Associate with a background exceeding monthly sales quotas and a personality that engages customers. Used to working in fast-paced environments. Looking to join an organization in a sales-oriented role.
Skills
Sales assistance
Technology knowledge
Interpersonal and written communication
Maintenance & Repair
Conflict resolution
Active listening
Work ethic
Basic math
Team management
Collaboration
Relationship building
Time management
Data management
Experience
12/2020 to Current
Wireless SpecialistExtra Space Storage – Millersville, MD,
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Searched store inventory system using [Software] to find requested product availability.
Detailed product features for customers to provide information for best decisions based on personal needs.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Used on-site computer systems to access figures and documentation associated with available service plans.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Recommended optimal merchandise based on customer needs and desires.
03/2020 to 04/2020
Retail Sales AssociatePlanet Fitness – Lawrenceburg, IN,
Built customer loyalty by engaging with and identifying product needs of customers.
Worked with off-site locations to find desired items for customers.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Initiated friendly conversation with each customer to determine level of assistance required.
Engaged shoppers, providing assistance and information on merchandise and product features.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Assisted in ringing up sales at registers and bagging merchandise.
Maintained current store, product and promotional knowledge to drive consistent sales.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Answered questions about current promotions and resolved issues according to store policies.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
11/2019 to 02/2020
Sales AssociatePlanet Fitness – Louisville, KY,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
10/2016 to 11/2019
Sales AssociateBest Buy Co Inc. – City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Reset store displays for special events and seasonal merchandise changes.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Negotiated and closed deals with minimal oversight.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
Expected in 08/2010
High School Diploma: Mountain Home Christian Academy - Raleigh, NC GPA:
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