Wireless Specialist resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Seasoned Food Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment.
Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Eager to advance performance within service management role by applying tireless dedication.
Skills
Reliable and trustworthy
Interpersonal and written communication
Sales assistance
Technology knowledge
Conflict resolution
Friendly, positive attitude
Decision-making
Time management
Flexible
Clerical
Multitasking
Organization
Leadership
People skills
Teambuilding
Experience
Wireless Specialist, 12/2020 - 03/2021 Pm Hotel Group – Linthicum Heights, MD,
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stayed up to date on store promotions, payment policies and security practices.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Used WARP register system to ring up customer purchases, process payments and issue receipts.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Used on-site computer systems to access figures and documentation associated with available service plans.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Educated customers on product and service offerings.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Restaurant Manager, 09/2019 - 07/2020 Renown Health – Sparks, NV,
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Developed and maintained exceptional customer service standards.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Estimated potential worker issues to produce detailed resource documentation.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Scheduled and directed staff in daily work assignments to maximize productivity.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Updated computer systems with new pricing and daily food specials.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Championed 100% guest satisfaction by providing excellent dining experience.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Managed accounts payable, accounts receivable and payroll.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Housekeeper, 05/2019 - 08/2019 Pm Hotel Group – Baltimore, MD,
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Interacted pleasantly with clients and guests when performing daily duties.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Laundered sheets and removed stains to restore linens to pristine condition.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Restaurant Manager, 02/2017 - 01/2019 Steak N' Shake – City, STATE,
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Optimized profits by controlling food, beverage and labor costs daily.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Prepared weekly payroll to keep up with projected weekly revenue.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained exceptional customer service standards.
Championed 100% guest satisfaction by providing excellent dining experience.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Estimated potential worker issues to produce detailed resource documentation.
Updated computer systems with new pricing and daily food specials.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Education and Training
GED: , Expected in 07/2011 - Grant County High School - Dry Ridge, KY GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.