I am very hardworking and reliable. I started at Pump and Pantry over nights and before a year was promoted to management. Then when another promotion came up to move over to the motel side of the business I was put up by two of my higher up managers. I went for it determined and was able to get the job. I had no experience on a motel level but with the management skills i had acquired i took it head on. Within months employee moral and overall sales and ratings had increased. I loved the daily cClaireenges that came with the job. I prefer to be learning and growing. My only reason for leaving the Motel in Big Springs and Bosselmans was moving to Sidney with my future husband and his kids. The driving in winters was awful or i would be gone weeks at a time. I trained the new GM before leaving. I have a strong ability multi-task and to handle pressure. Highly organized, proactive and punctual with team-oriented mentality. I believe in leading by example. How can you expect anyone else to meet standards if you aren't holding yourself to the highest as well.
Skills
Technology knowledge
Interpersonal and written communication
Sales assistance
Proficient in varieties of Computer Software
Critical thinking
Multitasking
Decision-making
Problem resolution
Organization
Supervision
Conflict resolution
Relationship building
Work ethic
Leadership
Time management
Flexible
People skills
Troubleshooting
Experience
Wireless Sales Consultant, 12/2019 to Current At & T – Crawfordsville, AR,
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Used on-site computer systems to access figures and documentation associated with available service plans.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Searched store inventory system using OMNI and RQ to find requested product availability.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Detailed product features for customers to provide information for best decisions based on personal needs.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Bartender, Hostess, Waitress, 02/1996 to Current Onix Group – Georgetown, DE,
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Balanced daily registers and generated sales reports for management.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Stayed attentive to server availability and table turnover to seat guests quickly.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Monitored dining area to assess server capacity and estimate wait times.
Trained new bartenders on drink preparation and upselling techniques.
Communicated with servers about new tables, changes in food availability and customer comments.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Minimized customer wait times by taking and filling large volume of orders each day.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Implemented special events to boost customer numbers and profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collected and organized daily till totals and tips.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
General Manager, 07/2018 to 02/2020 Canada Goose – Boston, MA,
Responsible for all ordering of Motel. Cleaning supplies, room amenities, bedding, etc.
In charge of all sales and labor strategies monthly and yearly. EOM and EOY bookwork.
In charge of upkeep of motel property inside and out. Keeping up on all standards of Motel brand and city, state, and law codes.
In charge of all bookwork for everything dealing with the motel, deposits, vendors, maintaining labor costs, etc.
Ran overall operations of the 62 room Motel. Hiring, firing, work schedules, employee meetings, delegation of duties for all staffing.
Tracked monthly sales to generate reports for business development planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Built and maintained loyal, long-term customer relationships through effective account management.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Assistant Store Manager, 06/2015 to 07/2017 Bosselman Enterprises Pump & Pantry – City, STATE,
Handled all ordering, EOM counting and bookwork, trucks, inventory, making sure all products were not over dated.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Built proactive and productive relationships with business agents to maintain operational efficiency.
Oversaw aspects of maintenance, inventory and daily activity management.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Coached and developed store associates through formal and informal interactions.
Assessed, optimized and elevated operations to target current and expected demands.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Directed all day-to-day operations of Pump & Pantry facility to provide safe and enjoyable guest experience.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Trained, managed and motivated employees to promote professional skill development.
Education and Training
: Business/Accounting, Expected in WNCC - Scottsbluff, NE/Sidney, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
