I am Jessica ASHIQUL Claire. I have 6 years of experience in sales, customer service also have 3-years’ experience in back-of-house, warehouse field. I am enthusiastic, energetic design student with an ambition to work as retail and office assistance while I complete my studies. I have developed excellent in Cashier, sales and customer service from my prior work experience. I have a friendly personality with an intuitive understanding of people which makes me a great team player. I bring a positive attitude, great communication skills and passion for my work.
Skills
Strong verbal and personal communication skills.
Decision making, critical thinking.
Self-motivated, initiative, maintains a high level of energy.
Accuracy and Attention to details.
Tolerant and flexible, adjusts to different situations.
Organization and prioritization skills.
Problem analysis, use of judgment and ability to solve problems efficient.
Bilingual- English/Bengali/hindi/urdhu (read, write and speak).
Committed to providing excellent customer service.
Ability to diplomatically solve customer problems.
Experience working with individuals from all socioeconomic groups.
Ability to work as a team player or individually.
Proficient with Microsoft Office—Word, Excel, PowerPoint, Outlook.
Data entry skills/Nu-point teller software experience/Strong typing skills (include words per minute).
Skilled at receiving and processing banking transactions.
Knowledge of proper cash handling procedures.
Balance allocation.
Cash drawer maintenance.
Knowledge of financial principles and practices.
Numeracy skills.
Loan processing.
Work Experience
07/2019 to 04/2021
Wireless Sales AssociateT-Roc – Seattle, WA,
Acquired knowledge and understanding of multiple wireless companies and technologies.
Sales of phones and contracts for companies such as AT&T, Verizon, & T-Mobile
Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones.
Execute promotions meeting or exceeding established sales goals as established within assigned district
Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and maintaining a clean environment.
Performing duties related to specific software/hardware installations at the client-site, and helping to configure the setup as per the requirements
Regularly updating knowledge about the latest introduced technologies in the world by following the product launch to understand the exact specifics
Suggest complimentary products to protect investment.
Maintain work are and follow sales floor standards to enhance sales.
Handled service or technical queries related to faulty devices
Offered technical support to customers.
Provided on the job training for new employees
07/2017 to 09/2019
HP SpecialistTapestry, Inc. – Grandville, MI,
Developed and directed online/Physical training for customers and employees
Maintaining Product knowledge and making sure all sales associate know how to use HP and of new technology entering at the market
Keeping product stocked and available on the sales floor
Help customer to choose right technology for their daily life
Organized event at school to show students about new HP technology and teach them how this can help you to develop your skill
Worked with users resolving software and hardware problems in proficient manners
Found origin of technical errors and realized quick solutions
Observed and regulated business applications through remote desktops
Visit retail store like Best buy and Costco to make sure all the HP product with right price tag with visible promotion Display
05/2017 to 09/2019
Sales Associate IIMacy's Men's & Young. – City, STATE,
Greeting Customer
Assisting customers in making selections and finalizing sales
Adept at convincing new customers to sign up for the Macy’s store credit card
Helping existing customer with payment and any question about their credit card
Call to credit card company behalf of customer
Ship out online or in store order
Complete daily fulfillment and warehouse goals
Find merchandise and stock them with tag in proper station
Handled incoming calls for a variety of sales customer service and returns issues for customers
Often made outbound calls to a select list of marketing clients prior to the holiday season
Responsible for creating and submitting daily log of products sold and products returned
End of the shift close register
10/2014 to 03/2016
Sales Associate /customer ServiceCell At – City, STATE,
Learned about new Phones /Product that came into the store or in Market
Repair Phone and computers.
Examine the mobiles phones to identify the cause of trouble. Provide the customers with cost estimate and a tentative date to conclude the repair work
Open up the mobile phone and check the battery life, wirings and connections, screens and other components for efficiency
Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones
Deal with clients while returning the cell phones and receiving fees
Promote new item like phone plans
Complete Daily sales goal and task
Reach daily goal to make profitable sales
Provide excellence customer service
Accurately handle cash transactions
End of the shift providing sales report to manager
Education and Training
Expected in 05/2009
High School Diploma: SCHOOL OF BUSINESS MUSLIM MODERNACADEMY - DHAKA, DHAKA GPA:
Expected in 05/2011
Associate : SCHOOL OF BUSINESS B N COLLEGE - DHAKA, DHAKA GPA:
Expected in 2014
Bachelor of Science: COMPUTER SCIENCE & ENGINEERING WINONA STATE UNIVERSITY - WINONA, MN GPA:
Expected in 2018
Associate of Science: COMPUTER SCIENCE FRESNO CITY COLLEGE - FRESNO, CA GPA:
Expected in 2023
Bachelor of Science: COMPUTER SCIENCE & ENGINEERING California State University, Fresno - Fresno, CA GPA:
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