Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Outgoing Wireless Sales Associate offering five years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Responsible for $50,000 worth of merchandise in a singular location Monthly.

  • Customer interaction
  • Inventory oversight
  • Product line knowledge
  • Sales goal setting
  • Microsoft applications proficiency
  • Organization
  • Team-building
  • Written Communication
  • Good telephone etiquette
  • Planning and Coordination
  • Customer Service
  • Detail-oriented
  • Organization and Time management
  • Excellent work ethic
  • Adaptability
  • Maintenance & Repair
Work History
Wireless Sales Associate, 05/2020 - Current
T-Roc New Castle, IN,
  • Helped customers with questions, problems, and complaints in person and via telephone
  • Crew leader for 1 years
  • Recently promoted to Market Lead
  • Drove sales to meet daily goals
  • Responded to customer inquiries about Tracfone Brands
  • Straightened merchandise displays on sales floor
  • Worked with Walmart associates as well as TROC associates to boost monthly sales
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Discussed Tracfone devices with customers, outlined restrictions and educated on policies.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
Sales Associate, 04/2016 - 04/2021
Advance Auto Parts Hartford, WI,
  • Prepared merchandise for sales floor.
  • Worked collaboratively in team environment
  • Reported incidents to management.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Answered questions regarding store and its merchandise.
  • Organized racks and shelves to maintain visual appeal of store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Prioritized and accomplished wide range of tasks each shift.
  • Demonstrated use and care of merchandise.
  • Verified that all customers received receipts for purchases.
  • Provided repeat customers with exceptional care and attention.
  • Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
  • Greeted customers and ascertained customers' needs.
  • Kept work areas clean and neat at all times.
  • Operated the cash register and assisted co-workers with complex transactions such as $500 returns and signing customers up for the reward credit card.
  • Accepted and processed returns.
  • Stocked shelves and supplies and organized displays.
  • Suggested accessories and complementary purchases.
  • Trained and served as a peer coach for new sales associates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
Shift Supervisor, 02/2018 - 05/2020
Viant Medical Chicopee, MA,
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Implemented new working processes that delivered improvements.
  • Preserved a perfect attendance record for almost 2 years.
  • Politely assisted customers in person and via telephone.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Worked with the management team to implement the proper division of responsibilities.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Communicated clear expectations and goals to each team member.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Processed cash and credit payments rapidly and accurately.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Associate of Business Administration: , Expected in
Volunteer State Community College - Gallatin, TN
High School Diploma: , Expected in 2017
Cookeville High School - Cookeville, TN
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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School Attended

  • Volunteer State Community College
  • Cookeville High School

Job Titles Held:

  • Wireless Sales Associate
  • Sales Associate
  • Shift Supervisor


  • Associate of Business Administration
  • High School Diploma

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