Ambitious, smart, hard worker, looking to showcase my knowledge of technology and interpersonal skills in an everyday work environment. I have ten years of experience in excellent customer support. Very experienced in the technology field/opening and closing a business alone. I am an incredibly fast learner and never have to be taught something more than once. I have been an incredible asset to every company I have been a part of and will make any company proud of my tireless work ethic.
Skills
Incredibly Fast Learner
Hard Worker
Personable
Outgoing
Great Supervisor/Teammate
Very Tech-Savvy
Problem Solver
Excellent at Training Employees
Work History
11/2016 to Current
Wireless Helpdesk Technician-Tier IILa Jolla Beach – La Jolla, CA,
Helped support medium-large enterprise wireless clients with their technology troubleshooting needs (Over 60k users)
Consistently the top performer in my department (Consistently averaged double/triple required ticket counts)
Trained over 40 employees one on one
Identified and solved technical issues using variety of diagnostic tools and tactics.
Managed and implemented 4 different Mobile Device Management (MDM) software systems for different clients
Handle all escalated troubleshooting and advanced Trouble Tickets
Resolved issues with systems, hardware and telephones quickly and accurately.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic/advanced troubleshooting tasks.
Managed high levels of call flow and responded to Tier II technical support needs.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Provided on-call support for critical Wireless Issues
06/2015 to 12/2016
Sales ManagerFirstservice Residential – El Dorado Hills, CA,
Lead Business Sales Consultant for the Greenville, NC area
Opened and closed technology store daily
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Maintained extensive knowledge of company products and services.
Produced contracts, reports, letters, and proposals for clients.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Organized promotional events and interacted with community to increase sales volume.
Supervised sales team of six people, stepping in to support employees and deliver smooth sales processes for clients.
In charge of all vehicle and safety inspections within the facility
Entrusted with training new employees in computer systems/customer service
Organized and ran several Recreation and Parks camps
Registered people for camps and programs
Enrolled whole families into a City of Greenville Database
Entrusted with the day to day operations of the facility.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Kept daily records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal requirements.
01/2010 to 06/2011
Recreation AttendantCity Of Greenville-SportsConnection – City, STATE,
Worked front desk and cash drawer
Signed people up for programs and camps
Entered new people into a City of Greenville Database
Worked lead on baseball/basketball camps
Helped customers face to face daily.
Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating and deactivating working displays and turning off and on lights for security.
Inspected park and recreational areas regularly to maintain safe and clean premises.
Inspected batting cage equipment to detect wear and damage, and conducted minor repairs such as oiling parts.
Education
Expected in
Associate of Science: Business Pitt Community College - Winterville, NC GPA:
GPA: 3.5
Currently completing classes online
Expected in 2010
High School Diploma : High School Diploma: DH Conley - Winterville, NC GPA: GPA: 3.75
Additional Information
Significant experience training new employees
Great people skills
Accomplishments
Supervised team of six staff members.
At Atlantic Wireless-Top Salesman company wide
At One Source Communications-Consistently the top performer in every possible metric (Consistently averaging double/triple required workload)
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