Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Professional with over 27 years of successful experience in operational and administrative support. Recognized consistently for performance excellence and contributions to success in the wireless industry.

  • Microsoft Excel, Word, Powerpoint, Publisher
  • Outlook for email management, meeting scheduling/management, task management
  • Skype
  • Microsoft Teams
  • Salesforce
  • Account Management
  • Project Management
  • Contract & SOP Implementation
  • Customer Service
  • Client support
  • New Hire Mentor
  • Adhoc Reporting
  • Retail Sales
  • B2B Sales
Work History
Wireless Exense Analyst, 08/2018 to Current
Empire TodayFranklin, WI,
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Developed team communications and information for quarterly business reviews.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
B2B Account Manager, 09/2017 to 07/2018
Travel + Leisure Co.Granby, CO,
  • Brought in new customers and retained base through proactive management of individual needs and development of robust wireless solutions.
  • Developed and utilized trending reports to assist leadership with key decisions and review of operational targets.
  • Set up appointments with potential and current customers to promote new products and services.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Researched potential clients and markets to prepare for appointments.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Used consultative sales approach to understand and meet customer needs.
  • Networked at events and by phone to expand business profits and revenues.
  • Serviced existing accounts on regular basis to maximize revenue.
Coordinator Business Operations, 04/1991 to 05/2017
Verizon WirelessCity, STATE,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Monitored business expense processes to identify areas for improvement and implement plans to streamline and optimize outputs.
  • Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
  • Provided best-in-class support to team of Associate Director's, and corporate sales teams, closely monitoring activity to best meet needs.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Gatekeeper
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Ensured basic needs are being met, providing navigation assistance for various benefits and available services.
  • Maintained strict confidentiality procedures to ensure data integrity.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Coordinated internal resources and third-party vendors for flawless execution of projects.
  • Tracked project performance to analyze successful completion of short- and long-term goals.
  • Prepared and filed documents and collected data to track performance and efficiency.
  • Identified project scopes, constraints, risks and deadlines.
  • Investigated and corrected or escalated project problems.
  • Closely collaborated with project members to identify and quickly address problems.
  • Sourced additional resources and staff to meet timeline demands.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
High School Diploma: , Expected in 05/1990
Anderson High School - Cincinnati,
Additional Information
  • Account Management/Customer Service Account Management role - lead contact for Fortune 500 client base Tasked with retention, upselling, client support and training Dispute resolution Specialized reporting/analytics Uncover cost saving opportunities Client engagement Administrative Management New hire training Liaison between management and client - first point of contact with goal of one call resolution Gatekeeper Mentor to new hires Multiple retail store support/management Calendar/Schedule Management Project Management/Onboarding Responsible for new project implementations New National Account Contracts Onboarding clients Tracking and delegating project owners Monitor milestones and report on weekly Engage necessary departments or external resources; working towards seamless implementation/onboarding client experience Retail Sales/B2B Sales Quota based positions/Upselling to increase revenue stream Customer service/client support

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School Attended

  • Anderson High School

Job Titles Held:

  • Wireless Exense Analyst
  • B2B Account Manager
  • Coordinator Business Operations


  • High School Diploma

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