- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Professional with over 27 years of successful experience in operational and administrative support. Recognized consistently for performance excellence and contributions to success in the wireless industry.
- Microsoft Excel, Word, Powerpoint, Publisher
- Outlook for email management, meeting scheduling/management, task management
- Skype
- Microsoft Teams
- Salesforce
- Account Management
- Project Management
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- Contract & SOP Implementation
- Customer Service
- Client support
- New Hire Mentor
- Adhoc Reporting
- Retail Sales
- B2B Sales
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Wireless Exense Analyst, 08/2018 to Current
Empire Today – Franklin, WI,
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Developed team communications and information for quarterly business reviews.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
B2B Account Manager, 09/2017 to 07/2018
Travel + Leisure Co. – Granby, CO,
- Brought in new customers and retained base through proactive management of individual needs and development of robust wireless solutions.
- Developed and utilized trending reports to assist leadership with key decisions and review of operational targets.
- Set up appointments with potential and current customers to promote new products and services.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Researched potential clients and markets to prepare for appointments.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Proactively managed client correspondence and recorded all tracking and communications.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Used consultative sales approach to understand and meet customer needs.
- Networked at events and by phone to expand business profits and revenues.
- Serviced existing accounts on regular basis to maximize revenue.
Coordinator Business Operations, 04/1991 to 05/2017
Verizon Wireless – City, STATE,
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Monitored business expense processes to identify areas for improvement and implement plans to streamline and optimize outputs.
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Provided best-in-class support to team of Associate Director's, and corporate sales teams, closely monitoring activity to best meet needs.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Gatekeeper
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Ensured basic needs are being met, providing navigation assistance for various benefits and available services.
- Maintained strict confidentiality procedures to ensure data integrity.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Coordinated internal resources and third-party vendors for flawless execution of projects.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Prepared and filed documents and collected data to track performance and efficiency.
- Identified project scopes, constraints, risks and deadlines.
- Investigated and corrected or escalated project problems.
- Closely collaborated with project members to identify and quickly address problems.
- Sourced additional resources and staff to meet timeline demands.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
High School Diploma: , Expected in 05/1990
Anderson High School - Cincinnati,
GPA:
- Account Management/Customer Service
Account Management role - lead contact for Fortune 500 client base
Tasked with retention, upselling, client support and training
Dispute resolution
Specialized reporting/analytics
Uncover cost saving opportunities
Client engagement
Administrative Management
New hire training
Liaison between management and client - first point of contact with goal of one call resolution
Gatekeeper
Mentor to new hires
Multiple retail store support/management
Calendar/Schedule Management
Project Management/Onboarding
Responsible for new project implementations
New National Account Contracts
Onboarding clients
Tracking and delegating project owners
Monitor milestones and report on weekly
Engage necessary departments or external resources; working towards seamless implementation/onboarding client experience
Retail Sales/B2B Sales
Quota based positions/Upselling to increase revenue stream
Customer service/client support
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