Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Payment Processing
Stocking and replenishing
Dependable and honest
Cash Handling
Equipment monitoriing
Point of sale knowledge
Adaptive and creative
Self motivated
Friendly and outgoing
Networking expertise
Relationship Development
New trend knowledge
Work History
Wireless Consultant, 02/XXX9 - 02/2020 Otg – New York, NY,
Maintaining positive relationships regarding business to ensure future sales.
100 percent on performance with cost-benefit analyses of potential and existing customers.
Present, promote and sell products/services using solid arguments.
Reach out to customer leads through cold calling.
Effectively maintained a clean working environment during shift.
Took suggestions from sales staff to corporate on ways the company could improve.
Acknowledged customer issues and resolved their problems quickly and efficiently.
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Collaborated with colleagues to discuss market information and strategies.
Conducted market research to learn of current trends and to perform sales activities accordingly.
Developed and implemented tailored service plans to the needs of particular clients.
Installed and maintained systems and analyzed users' needs.
Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
Followed standards and procedures to maintain safe work environment.
Accurately read, understood, and carried out written instructions.
Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
Barista, 07/XXX8 - 02/XXX9 THE HUMAN BEAN – City, STATE,
Developed relationships with customers to improve long-term sales.
Greeted customers, provided information, and made guests feel welcome.
Assisted customers with ordering or dining area needs.
Maintained accuracy when operating cash register.
Performed routine cleaning requirements in dining and preparation areas.
Performed store opening and closing procedures.
Integrated weekly and monthly corporate goals into daily operation.
Increased sales by making ordering recommendations to customers.
Demonstrated coffee preparation to train new team members.
Delivered consistently superb service to all customers.
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