Wip Clerk " Work In Progress" Resume Example Charter Communications

WIP CLERK " WORK IN PROGRESS"

Career Overview

Highly enthusiastic customer service professional with 20 years client interface experience.

Core Strengths

Active listening skills
Large cash/check deposits expert
Telephone inquiries specialist
Customer service expert
Invoice processing
Invoice processing
Telecommunication skills
Adaptive team player
Opening/closing procedures

Data Collection
Data entry
Documentation
Email
Filing
Microsoft office
Microsoft outlook
Microsoft excel
Microsoft word
Research
Scheduling
Telephone skills
10-key

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Wip Clerk " Work in Progress"
January 2006 to September 2014Charter Communications － Jackson

Worked under strict deadlines and responded to service requests and emergency call-outs.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.Billing for technicians installing cable services.. Making sure technicians are paid for all equipment installed. Correcting customers accounts and doing research on accounts. Closing out all work orders for technicians on a daily basis. Correcting equipment on customers account so it will work correctly. Removing equipment from customers account when returned to store. Daily validation reports on corrections. Large daily deposits. Trouble call reports, aging reports.

Customer Service Car Care Center
March 1993 to November 2005Lexington Co-op － Lexington, Tennessee

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.

Educational Background

High School Diploma : MathTreadwell High School － Memphis, Tennessee, United States

Resume Overview

Companies Worked For:

Charter Communications
Lexington Co-op

School Attended

Treadwell High School

Job Titles Held:

Wip Clerk " Work in Progress"
Customer Service Car Care Center

Degrees

High School Diploma : Math

Wip Clerk " Work in Progress" Resume Example

Resume Score: 55%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes