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Wip Clerk " Work in Progress" Resume Example

Resume Score: 55%

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WIP CLERK " WORK IN PROGRESS"
Career Overview

Highly enthusiastic customer service professional with 20 years client interface experience.


Core Strengths
  • Active listening skills
  • Large cash/check deposits expert
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
  • Data Collection
  • Data entry
  • Documentation
  • Email
  • Filing
  • Microsoft office
  • Microsoft outlook
  • Microsoft excel
  • Microsoft word
  • Research
  • Scheduling
  • Telephone skills
  • 10-key
Accomplishments

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience
Wip Clerk " Work in Progress"
January 2006 to September 2014
Charter Communications - Jackson

Worked under strict deadlines and responded to service requests and emergency call-outs.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.Billing for technicians installing cable services.. Making sure technicians are paid for all equipment installed. Correcting customers accounts and doing research on accounts. Closing out all work orders for technicians on a daily basis. Correcting equipment on customers account so it will work correctly. Removing equipment from customers account when returned to store. Daily validation reports on corrections. Large daily deposits. Trouble call reports, aging reports.

Customer Service Car Care Center
March 1993 to November 2005
Lexington Co-op - Lexington, Tennessee

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.

Educational Background
High School Diploma : MathTreadwell High School - Memphis, Tennessee, United States
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Charter Communications
  • Lexington Co-op

School Attended

  • Treadwell High School

Job Titles Held:

  • Wip Clerk " Work in Progress"
  • Customer Service Car Care Center

Degrees

  • High School Diploma : Math

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