Highly enthusiastic customer service professional with 20 years client interface experience.
Worked under strict deadlines and responded to service requests and emergency call-outs.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.Billing for technicians installing cable services.. Making sure technicians are paid for all equipment installed. Correcting customers accounts and doing research on accounts. Closing out all work orders for technicians on a daily basis. Correcting equipment on customers account so it will work correctly. Removing equipment from customers account when returned to store. Daily validation reports on corrections. Large daily deposits. Trouble call reports, aging reports.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
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