Loyal, Hardworking, and reliable employee with background in providing excellent customer service from planning special occasion events, suggesting food & wine pairings, & resolving any issues or concerns that the guests may have during their dining experience,
operating cash registers, taking inventory counts, stocking necessary inventory, and balancing monies for daily restaurant sales. Highly organized, proactive and punctual. Works well within team settings.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
10/2001 to Current
Wine Steward/ Server/ Bartender/ CashierAngus Barn Restaurant – City, STATE,
Maintained accurate cash handling practices while efficiently serving customers.
Maintained tidiness and organization throughout bar area.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Communicated with patrons to offer friendly service and determine needs.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Created rapport with new and returning patrons to foster guest satisfaction.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Assessed patrons' needs to always provide proactive service.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
02/2006 to 02/2010
Claims Adjuster, Automobile and CasualtyAllstate Insurance Co – City, STATE,
Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Recommended settlement offers and negotiated payment arrangements.
Conducted interviews, gathered detailed information and completed field investigations.
Obtained all necessary information to complete proper evaluation of injury claims.
Reviewed data to verify validity of claims and determine case management actions.
Completed required investigations on referred files within established timeframes.
Identified and collected evidence and determined value to specific claim to properly assess conditions.
Analyzed first reports of loss and underlying file material to determine if claim was suspect.
Contacted injured parties and legal representatives to negotiate final settlements for claims.
Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Reduced loss ratios through fair and prompt processing of claims.
Obtained relevant evidence and information regarding suspicious claims.
08/2002 to 06/2006
Exceptional Children's Teacher/Program CoordinatorHope Elementary School – City, STATE,
Prepared, implemented and evaluated annual educational plan for each student based on individually assessed needs in accordance with district procedures.
Attended workshops, conferences and continuing education classes to learn latest trends in exceptional childrens' education.
Sourced materials and information to create positive environment to meet exceptional needs of exceptional students.
Documented ongoing consultation with general education teachers, maintaining records of modified instructional strategies and results for each student.
Informed parents of less satisfactory student performance and implemented plans to bring performance back to expectations.
Worked with students with specialized needs to accomplish tasks and build practical skills.
Collaborated with conventional education instructors across multiple departments to optimize student learning.
Fostered positive and trusting relationships with students to increase engagement.
Conducted small group and individual classroom activities with students based on differentiated learning needs.
Offered students personalized educational, behavioral and emotional support.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Encouraged student empathy of others to build confidence and improve self-image.
Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
Completed documentation on student behaviors, interventions and results.
Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
Integrated technology resources such as Fast Forward to assist with achieving program goals.
Education and Training
Expected in 05/1996
Bachelor of Science: Elementary Education / Psychology Fayetteville State University - Fayetteville, NC, GPA:
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