Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. Account Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals. Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.
Accomplishments
Successfully expanded account base from 30 to more than 36 accounts.
Led sales same team to grow revenue from.
574,198 to $605,981 in 1 year.
Handled the highest volume account in assigned territory.
Skills
MS Office proficient Effective team player Flexible scheduling Dependable and reliable Superior communication skills Savvy negotiator Superior organization skills Recipient of Sales Representative of the Staff training and development month Award Compelling leadership skills Effective Retail Sales Manager Cross-cultural sales background
Experience
Wine/Spirits Sales Representative, 10/2012 - Current Marcus Corporation – Bloomington, MN,
Managed a portfolio of 36 accounts, which generated $605,981 in revenue per year.
Scheduled an average of 25 appointments per week.
Grew customer base from 30 accounts to 36 accounts in 1 year.
Ranked in top 5% of sales representatives out of 110 representatives in the southeast region.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Participated in various incentive programs and contests designed to support achievement of production goals.
Winning 5 out of 6 incentives.
Retained and ensured proper handling and care of 36 Consistently met and exceeded department expectations for productivity and accuracy levels.
existing client accounts.
Secure new business accounts and service the needs of existing sales accounts within the assigned geographic areas,as well as continue to enhance basic sales skills and methods under the mentor ship of an existing Sales Representative or Area Manager.
Investigates and resolves customer complaints in accordance with company policy.
Prepares and submits regular reports on activities, sales volume and expenses.
Reviews information on competitive products, promotional matter, sales techniques, pricing and marketing policies.
Settle cash accounts and invoices with Accounts Receivable in a timely accurate manner.
May perform various merchandising duties.
Runs assigned territory to generate sales, broaden sales skills, become familiar with the overall market and ensure that customers have uninterrupted service.
Assistant Manager, 05/2010 - 02/2012 Long Island Fqhc – , NY,
Managed team of 25 professionals.
Counseled and disciplined staff when necessary.
Developed department's first incentive performance plan which motivated staff and resulted in a 24% increase in sales.
Surpassed revenue goals in four consecutive quarters.
Answered customers' questions about products prices, availability.
Managed accounts payable for an organization of 25 personnel.
Reduced and controlled expenses by cutting back on unprofitable events.
Manage a high volume fast pace retail store.
Call Center Representative, 06/2008 - 03/2010 Cavender's – Texarkana, TX,
Demonstrated mastery of customer service call script within specified timeframes.
Improved customer ratings by 16%.
Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date records at all times.
Ran reports and supplied data to fulfill customer report requirements.
Head Cashier, 07/2006 - 01/2008 Wings 'N' More – City, STATE,
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Regularly updated computer systems with new pricing and daily food specials.
Counseled and disciplined staff when necessary.
Education and Training
High School Diploma: , Expected in 2007 - Westfield High School - Houston, TX GPA: GPA: 3.4 GPA: 3.8 GPA: 3.78
Bachelor of Science: Medicine, Expected in - University of Houston downtown - Houston, TX GPA: Medicine GPA: 3.89 GPA: 3.78
Bachelor of Science: Medicine, Expected in 2018 - Grand Canyon University - Phoenix, AZ GPA: Medicine GPA: 3.89
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