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wholesale sales assistant front desk secretary admin resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly-qualified Sales Assistant skilled in developing lasting client rapport based on knowledgeable support and consistent service. Offering over 12 yrs of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Manages tasks with accuracy and great time management abilities.

Skills
  • Sensitive material handling
  • Check processing
  • Report generation
  • Invoicing and billing
  • Multi-line phone systems
  • PC proficient
  • Technologically savvy
  • MS Office Suite knowledge
  • Accounting support
  • Editing and proofreading
  • Product and service knowledge
  • Time management
  • Listening skills
  • Office supplies ordering
  • Oral and writing communication
  • Administrative skills
  • Credit card payment processing
  • High-energy attitude
  • Inbound and Outbound Calling
  • Customer relations
  • Product organization
  • Problem-solving abilities
  • Courteous demeanor
  • Retail sales customer service
  • Conflict mediation
  • Shipping and receiving understanding
  • Data entry
  • Invoice preparation
  • Relationship building
  • Customer service
  • Office equipment operations
  • Organization and efficiency
  • Multitasking and prioritization
  • Tech-savvy
Experience
08/2013 to 08/2021
Wholesale Sales Assistant/Front Desk/Secretary/Admin Rooms To Go Gulfport, MS,
  • Collaborated with sales manager and customer service to schedule deliveries for new clients.
  • Resolved customer issues with missing products and account payment status to maintain satisfaction.
  • Performed sales presentations at trade shows to generate new business.
  • Maintained detailed knowledge of product lines and sales procedures.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Learned customer needs and desires to suggest specific product options.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Resolved customer issues and offered continual support throughout sales, delivery and invoicing processes.
  • Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
  • Cross-sold additional products and services to purchasing customers.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed visitors and clients, and engaged in friendly conversations while conducting check-in process.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Processed customer payments and set up payment plans.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Reviewed credit records to evaluate customer histories.
  • Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
  • Communicated with applicants' bank and trade references to confirm history and other required information.
  • Double-checked account and application information provided by clients to assist in making accurate credit decisions.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Entered credit slips and return requests to issue authorizations and process returns documentation.
  • Contacted customers to notify of delinquent payments and resolve.
12/2010 to 08/2013
Retail Sales Assistant Manager Comcast Maynardville, TN,
  • Maintain and update customer information as necessary.
  • Provide seamless and friendly customer service experience to clients.
  • Carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs for corporate gift giving.
  • Resolve and de-escalate any customer service issues, and escalate calls to supervisor when necessary and appropriate.
  • Assist with Temp/Seasonal employee training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
  • Obtained customer information from phone calls and email communication and entered in into company systems to update internal records.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
09/2010 to 11/2010
Retail Sales Associate S. Wallace Edwards And Sons, Inc City, STATE,
  • Maintain and update customer information as necessary.
  • Provide seamless and friendly customer service experience to clients.
  • Carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs for corporate gift giving.
  • Resolve and de-escalate any customer service issues, and escalate calls to supervisor when necessary and appropriate.
  • Assist with Temp/Seasonal employee training.
Education and Training
Expected in 05/1995
High School Diploma:
Indian Creek High School, Ohio Advanced - Wintersville Ohio,
GPA:
Expected in 12/1996
: Studied Liberal Arts
Jefferson Community College - Steubenville, Ohio
GPA:
Expected in 12/1997
:
Up With People - Credits - ,
GPA:

Up With People – International young adult organization Earned 16 college credits

Expected in 05/1998
: Education/Liberal Arts
Carroll College, Wisconsin Music - Waukesha,
GPA:

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Resume Overview

School Attended

  • Indian Creek High School, Ohio Advanced
  • Jefferson Community College
  • Up With People - Credits
  • Carroll College, Wisconsin Music

Job Titles Held:

  • Wholesale Sales Assistant/Front Desk/Secretary/Admin
  • Retail Sales Assistant Manager
  • Retail Sales Associate

Degrees

  • High School Diploma

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