Wholesale Distributor Administrative Assistant Compliance Assistant Manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview
A meticulous, diligent wholesale jewelry administrative assistant and compliance supervisor on the "Magnificent Mile" in the Windy City, who loves nothing more than helping others resolve their problems or find things they want. A service oriented professional who is confident when handling inquiries, complaints, and communications. A team player that is able to work very timely demands and effectively administer multiple workloads. She is currently looking for a full-time position focusing on client relations/customer service and team leadership, in an environment that offers a greater challenge and personal growth, increased benefits for herself, and the opportunity to help the company advance efficiently and productively
Skill Highlights
  • In-depth attention to detail
  • Substantial problem solver
  • Time management skills
  • Self-directed
  • Devoted team player and coach
  • Energetic work attitude
  • Eagerness and willingness to learn
  • Effective communication with people inside and outside an organization
  • Interpersonal skills
  • Goal-oriented
  • Microsoft Office proficiency
  • Excel spreadsheets
  • QuickBooks expert
  • Ability to type at least 60 WPM
  • Special talent for researching and analyzing data effectively
  • Strong ability to use and absorb standard business software and applications
  • Ability to administer stress timely and effectively
  • Prioritizing daily tasks
  • Scheduling and Planning
Professional Experience
06/2014 to Current
Wholesale Distributor Administrative Assistant / Compliance Assistant Manager Michael Kors Tannersville, PA,
  • Responsible for handling and processing purchase orders TOP 30 wholesale jewelry accounts, including patrons such as Nordstrom, Neiman Marcus, Neiman Marcus Last Call, Von Maur, Anthropologie, J.Jill, and the TJX Companies, by
  • working directly with the buyer(s)/assistant buyer(s) to assess product needs, product development, price negotiations, logistics, and time frames for ship windows and in house/distribution center cancel dates
  • liable for successfully analyzing, interpreting, and executing company vendor guidelines/manuals to expedite the processing of merchandise and preventing the delay of transit, payment, chargebacks, returned and cancelled purchase orders
  • Handling daily tasks of buyer and customer queries about product manufacturing and delivery, communicating adequately to production in Thailand, assess and solve practical complications and deal with a variety of concrete variables in situations where limited standardization exists
  • Effectively interpreting a variety of instructions and requirements from vendors and sales representatives furnished through interpersonal, nonverbal, and/or written communication In-depth capability to write and submit vendor product development reports, correspondences, and procedure manuals for internal and external operations, while successfully and effectually presenting this material to department and store buyers, assistant buyers, and managers Contact and assist clientele select products based on the customers' needs, product specifications, and regulations as well as emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
  • Identify prospective customers by using business directories, follow leads from existing clients, and attend trade shows and conference meetings.
  • ---
  • Effectively, successfully manage a compliance team to prevent company chargebacks by creating vendor manuals
  • Profitably surpervise a warehouse team to prepare shipment/freight for exportation
  • uccessfully analyzing, interpreting, and executing company vendor guidelines/manuals to expedite the processing of merchandise and preventing the delay of transit, payment, chargebacks, returned and cancelled purchase orders
  • Improved in-house profitability and time by shortening compliances in Chicabo
  • Work closely with buyers to negotiate prices, material costs, suggest substitute products to attain order
  • successfully communicate with a team of 200+ in Thailand in regards to complinaces, ship dates, materials
  • Improved processes by creating detailed, thotough vendor manuals for office team
  • Improved office processes by creating detailed, though scheduling/planning for vendor shipments and preparation
  • Successfully communicate with buyers on a daily basis in regards to customer service
  • Opportunely constantly suggesting new product to buyers to increase sales 
04/2013 to 2014
Certified Fit Specialist Nordstrom Michigan Avenue City, STATE,
  • Acquired a competitive drive and entrepreneurial confidence to succeed in a commission-based environment while established and achieved personal sales goals as well as supported the goals of the department in the company's Midwest flagship store
  • Positively and proactively handled customer concerns and prioritized multiple tasks in a fast-paced environment through excellent communication and interpersonal skills and strong organizational and follow-through skills
  • Built lasting relationships with customers by providing honest and confident feedback regarding merchandise style and fit then contacted them personally to follow up on purchases, suggest new merchandise and invite them to upcoming store occasions
  • Achieved a high level of ownership, accountability, initiative, and ability to work independently with little to no supervision Implied and executed the best customer service known in the industry to uphold the reputation of the company.
07/2012 to 04/2013
Assistant Manager Wilsons Leather City, STATE,
  • Directly worked with Store Sales Manager to promote operational effectiveness and fostered exceptional customer relations to promote the company's good will
  • Managed and monitored every day operations including employee sales goal setting, inventory controls, scheduling, processing company records, data and documents
  • Executed and audited the company's visual guidelines and standards on a daily basis through the VMU and achieved quarterly floor set deadlines Recruited potential and new employees as well as conducted new hire orientations to ensure new sales associates were thoroughly trained and oriented to the company's standards to overall attain the company's short term and long term sales goals
  • Contributed to a positive team environment where others' successes were not under looked by management Sorted and distributed inventory to ensure that accurate labeling/ticketing, logical placement, neat arrangement, and cleanliness were maintained under the company's guidelines in back-of-house
  • Executed company's loss prevention policies, procedures, and practices to prevent the loss of merchandise on the sales floor, inventory, and monies by internal, external, and operational theft
  • Successfully supported an understaffed store for 2 months by taking on the workload of 3 managers by demonstrating outstanding problem solving and active listening skills.
Expected in May 2011
Bachelor of Science: Apparel Merchandising Business
INDIANA UNIVERSITY - Bloomington , Indiana
Minor: Kelley School of Business
Expected in
Bachelor of Arts: Retail Marketing Human Resources, and Management
Attended 2006-2007
Art, interpersonal, excellent communication, interpersonal skills, competitive, clientele, clients, customer relations, customer service, delivery, fast, features, goal setting, inventory, listening, logistics, loss prevention, meetings, windows, neat, negotiations, organizational, policies, presenting, problem solving, product development, sales, Sales Manager, scheduling, supervision, trade shows, written communication

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Resume Overview

School Attended


Job Titles Held:

  • Wholesale Distributor Administrative Assistant / Compliance Assistant Manager
  • Certified Fit Specialist
  • Assistant Manager


  • Bachelor of Science
  • Bachelor of Arts

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