Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Focus

A highly motivated Telecommunications Professional, experienced in Client Support, Sales, Provisioning, Carrier Access, Regulatory, Network Affairs, and offer Supervisory and Managerial skills.

Summary of Skills
  • Account management and portfolio
  • Client support and vendor relations
  • Provisioning DMS/VOIP platforms
  • Access billing and network cost
  • Wholesale services
  • Managed services
  • Attention to detail, self-starter, effective team player
  • Conflict and complex resolution
  • Customer and employee training experience
  • Sales, contract negotiation, and business management
  • Process development and implementation
  • Supervisory and managerial skills

Start Up Company Roll-Out

  • Key player responsible for roll out of telecommunications start up company.
  • Marketing for product launch including customer service, direct mail pieces, support training and e-mail campaigns.

Account Management

  • Supported over 50 large high profile wholesale accounts ranging from 500k to 3 million in monthly revenue.

Organizational Development

  • Implemented reciprocal compensation billing procedures and process in accordance with the industry/regional regulations and guidelines.
  • Successfully won access billing settlements upwards of 325K with AT&T, Qwest, Sprint, and various other companies.

Data Verification

  • Responsible for the invoicing and audit processes for incoming and outgoing billing.
  • Analyzed binary data call records, contracts for correct entry, invoices for mathematical accuracy and proper coding.
Professional Experience
08/2003 to 08/2009 Wholesale Carrier Account Manager Finger Paint Marketing | Conshohocken, PA,
  • Support day-to-day needs of wholesale customer base ranging from 500k to 3 million in monthly revenue.
  • Provide training to the customer to include but not limited to: technical, contractual, provisioning for DMS and VOIP platforms, ordering applications, cost reconciliation, and cdr file layouts.
  • Price network costs and run comparisons parallel to industry for needs of the customer.
  • Processing of orders from DS1 to OC192 bandwidths.
  • Long distance and toll free provisioning.
  • Own wholesale order process from point of sale to first invoice.
  • Manage credit/dispute requests from customers.
  • Serve as primary point of escalation.
  • Strong troubleshooting for both DMS and VOIP platforms, local networks, and all Global Crossing product sets.
  • Host conference calls and meetings as needed to further grow the business relationship.
  • Liaison with finance, sales, engineering, operations, legal, and contracts departments on behalf of customer.
  • Travel for need of the client

08/2002 to 08/2003 Account Executive Global Crossing Telecommunications | City, STATE,
  • Strategically sell wholesale telecommunication facilities/products by region to resale companies and carrier vendors.
  • Sell by quota targets of growth quarter over quarter by 850K; grow Data and Voice revenue for existing account base, and work with prospects for potential business.
  • Create reports for revenue, sale trending, forecasting, and create contractual documents.
  • Support needs of the client to include sales, technical procedures, contract negotiation, provisioning, and cost reconciliation.
  • Training of customer support managers, internal department colleagues, and customer base.
  • Travel for sales and support of the client.
08/2000 to 07/2002 Carrier Access Billing Manager American Lightwave Communications, Inc | City, STATE,
  • Implement CLEC billing procedures and process.
  • Responsible for all CABS disputes and settlements with various industry vendors and competitors.
  • Project manage requirements for AMA to EMI call records from companies 100 side of switch and for 92 Reciprocal Compensation Billing.
  • Manage RFP process and requests by telecommunications providers
  • Bill monthly access for UNE-P and facility customers including Optional EAS, IntraLATA Toll, and Intra/InterState. Performed billing reconciliation procedures.
  • Develop and maintain company collection process, revenue reporting, and billing cycles.
  • Maintain access tariffs for state and federal.
08/1999 to 08/2000 Supervisor of Provisioning Service American Lightwave Communications, Inc. | City, STATE,
  • Supervise 20 provisioning representatives.
  • Assist Provisioning and Sales Managers, Customer Service Manager, and Director of Operations.
  • Write process and assist in development of new product releases and publications.
  • Serve as primary point of contact escalation for provisioning and telemarketing issue resolution.
  • Training of new hires
Expected in Associate of Science | Business Administration Mohawk Valley Community College, Utica, NY GPA:
Professional Affiliations

Moms In Motion (MIMS)

Computer Application Skills

Microsoft Office, QuickBooks, Visio, Toolbar; Southwestern Bell Regional Industry Application, LEX; Laser Exchange, LERG; Local Exchange Routing Guide, NPAC; Number Portability Administration Center, MSAG; Master Street Address Guide; LIDB; Line Identification Database, 911/OutBound Caller ID Applications, SMS/800; Service Management System, Global Crossing Applications; LEXM, U-Command, IFO, SAP, and GPT.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length

Resume Overview

School Attended

  • Mohawk Valley Community College

Job Titles Held:

  • Wholesale Carrier Account Manager
  • Account Executive
  • Carrier Access Billing Manager
  • Supervisor of Provisioning Service


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: