, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of handling unexpected challenges, working on feet for long periods of time and training incoming staff. Solid 15 year background in Customer Service in Hospitality field.
Reliable with track record of perfect attendance. Thrives in team-oriented or self-motivated environments. Offers articulate communication skills, both verbal and written.
Skills
Multilingual fluent in Indonesian and English languages
Exceptional customer service
Multi-tasking
Pre-boarding checking
Baggage handling abilities
Passenger assistance
Flight logs proofing
Credit card and cash payment processing
Leadership
High volume environments
Teambuilding
Experience
08/2021 to CurrentWheelchair Agent at SFOABM Industries | City, STATE,
Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Provided clients with assistance in preparing required travel documents and forms.
Contacted customers to advise on travel conveyance changes and to confirm reservations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
04/2020 to 08/2021Customer Service Sales ClerkSafeway | City, STATE,
Answered customer questions about products and services and recommended appropriate solutions.
Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Generated quotes, processed payments and documented customer communications.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Stayed up to date on store promotions, payment policies and security practices.
Educated customers on product and service offerings.
Managed cash register operations using POS system and processed sales and returns.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Established and managed objectives for team production and customer service.
Answered questions and inquiries per shift regarding products, prices and availability.
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
07/2014 to 10/2018Restaurant WaiterAida Cruises | City, STATE,
Welcomed guests with personable attitude and smile.
Due to possible food-borne illness on cruise ships, constantly monitored food temperature and took sanitation precautions by cleaning tables and serving areas frequently and thoroughly.
Prepared restaurants for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Circulated within assigned areas to assess and address guest needs, effectively prioritizing tasks during peak hours.
Plated food and ensured plate presentation and food quality were of highest standard.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Extra assigned duties: Assisted guests with Wheelchair assistance around the ship.
07/2001 to 06/2012Restaurant WaiterCelebrity Cruises | City, STATE,
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Prepared and served cold, hot and beverages to guests.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Embarkation Day: Assigned extra duties: Assisted passengers providing Wheelchair assistance from the ship gangway to passenger cabin(s).
Education and Training
Expected in 12/1995Bachelor of Arts | English And TourismSchool of Foreign Languages - Tourism - STBA , Bandung, Indonesia, GPA:
1989 to December 16, 1995
Under Graduate Degree - S1
Thesis: " The Prospect of The Hard Rock Cafe Jakarta
as a Tourist Facility in Supporting the Development of
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