LiveCareer-Resume

wheelchair agent resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • Caring Passenger Attendant equipped with great people skills and attention to detail. Well-versed in transit operations and skilled in resolving conflicts. Compassionate in helping people of limited mental or physical capacity have safe, enjoyable rides.
  • Knowledgeable wheel chair experienced in helping passengers with diverse needs. Keeps rides running smoothly by anticipating demands and managing passenger behavior. Detail-oriented in completing checks and confident in addressing concerns.
  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Highly adaptable individual bringing 8 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
  • Check-In Procedures
  • Passenger Assistance
  • Boarding Support
  • Baggage Handling Abilities
  • Pre-Boarding Checking
  • Motivating Employees
  • Rule Enforcement
  • Special Needs Support
  • Computer Skills
  • Customer Service
  • Fluent in Spanish
Experience
Wheelchair Agent, 01/2023 - Current
Towne Park Ltd. Clearwater, FL,
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Transported individuals requesting wheelchair service to and from desired locations.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Aided customers with TSA checkpoint screenings.
  • Backed wheelchairs down jetways to safely overcome decline of ramp.
  • Helped customers enter airplane, locate seat and stow luggage.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Greeted customers, answered questions and discussed services.
  • Communicated with gate agents to coordinate assistance boarding.
Production Worker, 01/2016 - 01/2019
Powell Industries, Inc. Baton Rouge, LA,
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Unloaded and sorted products and transported items to proper locations.
  • Examined final products for conformance with quality and design standards.
  • Classified defects from finished orders for record tracking and statistics.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Met or exceeded target for on-time customer shipments.
  • Separated products according to weight, grade and size of material to produce final product.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
Furniture Sales Consultant, 05/2010 - 01/2014
Cort Business Services Chesapeake, VA,
  • Suggested specific product and options in line with customer goals.
  • Calculated pricing quickly and deducted discounts for current sales promotions.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
  • Followed up with customers via phone to answer questions and [Action].
  • Coordinated with teammates and clients to schedule deliveries.
  • Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
  • Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
  • Received or prepared work orders.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Effectively resolved complaints by working closely with customers.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Responded to customer messages in regards to delivery issues.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Prepared daily work and run schedules.
Education and Training
High School Diploma: , Expected in 05/2005
-
Segundo Ruiz Belvis - Hormigueros, PR,
GPA:
Status -
: Pharmacy, Expected in 05/2006
-
Interamerica Resinto De San German - San German, PR,
GPA:
Status -
Languages
Spanish :
Native/ Bilingual:
Negotiated :
:
English :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Segundo Ruiz Belvis
  • Interamerica Resinto De San German

Job Titles Held:

  • Wheelchair Agent
  • Production Worker
  • Furniture Sales Consultant

Degrees

  • High School Diploma

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