High-achieving Sales Associate offering an extensive background in researching and analyzing documents. Over four years of experience in customer service and managing multiple assignments. Outstanding skills in statistical data analysis and reporting. Excellent organizational, time management, and communication skills. Excellent verbal and written communications skills.
Weekday Team Sales AssociateMar 2016 to Current Lowes Home Improvement － Tallahassee, FL
Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked.
Assigned primarily to one zone on the sales floor, but may be required to work in other areas.
Ability to operate, demonstrate and explain merchandise in assigned area.
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures.
Understand and respond appropriately to basic customer and employee inquiries.
Read, write and communicate using English language sufficient to perform job functions.
Ability to operate store equipment in assigned area (including but not limited to telephone, paging system, copiers, fax machines, computers, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts, etc).
Ability to interpret price tag and UPC information.
Ability to move throughout all areas of the store; sales floor, receiving, register areas, lawn and garden, including the outside perimeter of the store.
Ability to work in both inside and outside environmental conditions.
Physical ability to move large, bulky and/or heavy merchandise.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Data Entry ProcessorMay 2017 to Jul 2017 Iconic Group － Tallahassee, Fl
Answered customers' questions and addressed problems and complaints in person and via phone.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintained data entry requirements by following data program techniques and procedures.
Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Test customer and account system changes and upgrades by inputting new data; reviewing output.
Secured information by completing data base backups.
Maintained operations by following policies and procedures; reporting needed changes.
Maintained customer confidence and protects operations by keeping information confidential.
Contributed to team effort by accomplishing related results as needed.
Quality Assurance ClerkNov 2016 to Dec 2016 Fedex Home Delivery － Birmingham, AL
Under the direction of hub management, the QA Clerk is responsible for ensuring quality handling of all packages within their hub, in accordance with company policies and procedures.
Repacked damaged packages and complete damaged package reports.
Processed damaged hazardous materials packages and file all related reports.
Processed over label packages and over goods and customer returns; perform general problem solving.
Processed parcel returns packages.
Investigated damaged packages for missing content and file package damage report.
Segregated packages for movement within the hub or to other carriers.
Liaison between operation and customers to ensure shipment integrity and enhance customer service.
Ensured compliance with all safety and work rules and regulations.
Ensured the maintenance of all housekeeping standards.
Performed other duties as assigned.
Dorm Manager/CoordinatorFeb 2012 to Feb 2016 Miles College Upward Bound － Fairfield, Al
Helped as teaching assistants in the classrooms and provided academic mentorship throughout.
Responsible for overseeing afternoon activities including free-time, athletics and dorm time.
Responsible for co-facilitating a creative workshop.
Served as live-in mentor for approximately 80 potential first generation college students and facilitated/managed a summer long college-prep program.
Maintained Housing & Authorization of Release records and dorm room keys for each registered female participant.
Collaborated with other Tutor/Dorm Counselors in providing assistance with program events.
Education and Training
Bachelor Degree of Science, Biology2015Jacksonville State University － Jacksonville, ALBiology
Creative Problem Solving
I am willing to relocate.
Upon request, I can provide references and salary history.