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Warranty Specialist Resume Example

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WARRANTY SPECIALIST
Summary

Meticulous Insurance Clerk with a 10 years background in this industry. Talented at processing claims, coding, and compiling statistical data for reports. Strong attention to detail and exceptional coordination skills.

Skills
  • Number-savvy
  • Ability to prepare reports
  • Background in insurance
  • Exceptional recordkeeping abilities
  • Problem resolution
  • Outstanding clerical abilities
  • Organization
  • Team building
  • Supervision
  • MS Office
  • Customer service
Experience
Warranty Specialist
Deerfield , FLGBS Enterprises/Jan 2018 to Current
  • Collaborated closely with other team members to resolve large volume of claims on 3 to 5 business days
  • Assisted new policyholders with processing claims.
  • Improved customer satisfaction by finding creative solutions to problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained 5 new employees each for 2 weeks in procedures and policies in order to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Uploaded documentation and reports to corporate database system using to facilitate smooth claims processing.
  • Delivered exceptional customer service to all clients by effectively communicating informationand actively listening to concerns.
Warranty Administrator
Tamarac, FLCity Furniture/Aug 2013 to May 2018
  • Created master spreadsheet to record procedures, denials and approvals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including
  • Collaborated closely with other team members to resolve large volume of claims on basis.
  • Verified policy holder data, including age, contact number and physical address.
  • Assisted new policyholders with processing claims.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Handled customer complaints promptly and effectively.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Customer Service Manager
West Palm Beach, FLWalmart/May 2010 to Mar 2012
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Automated contact management system to maintain efficient client organization.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier Team Lead
Snellville, GAPublix Super Markets/Oct 1999 to Nov 2007
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Arranged updated promotional displays every every week.
  • Used accurate and efficient storage procedures to shelve new merchandise and returned items.
  • Read and adhered to supervisor instructions and printed pull sheets.
  • Palletized products for shipping or transfer to sales floor.
  • Maintained product line stock and inventory.
  • Verified product numbers with scanners and manual tracking.
  • Reordered stock to replenish inventory without interruption to production
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
Education and Training
High School DiplomaDeerfield Beach High SchoolJun 1993Deerfield Beach, FL
Some College (No Degree): Nursing Broward CollegeFort Lauderdale, FL
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Resume Overview

Companies Worked For:

  • GBS Enterprises
  • City Furniture
  • Walmart
  • Publix Super Markets

School Attended

  • Deerfield Beach High School
  • Broward College

Job Titles Held:

  • Warranty Specialist
  • Warranty Administrator
  • Customer Service Manager
  • Cashier Team Lead

Degrees

  • High School Diploma
    Some College (No Degree) : Nursing

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