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warranty service supervisor resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated and results-oriented professional with diverse background in office management and customer service. Dedicated and focused on providing excellent administrative skills and support. Excels at planning, organizing, and coordinating multiple projects to deliver high quality results and achieve goals.

Highlights
  • Self-directed
  • Strong problem solver
  • Strong interpersonal skills
  • Resourceful
  • Skilled multi-tasker
  • Schedule management
  • Business writing
  • Meeting planning
Accomplishments
  • Developed and implemented the Warranty departments first measurable scales for employee reviews.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Created new departmental procedures & processes manual.
  • Assessed organizational training needs and facilitated training of employees.
Experience
Warranty Service Supervisor, 03/2012 - Current
Amerisourcebergen Corporation - Corporate Chesterbrook, PA,
  • Currently responsible for developing & implementing procedures and policies within the department, as well as collaborating with upper management and other departments to improve processes.
  • Manage and issue meeting and work schedules, time sheets, deadlines and duty assignments to staff.
  • Establish & maintain successful relationships with medical providers, individuals, and family members as well as handle customer complaints professionally.
  • Research, compile, and prepare monthly reports and daily correspondence.
  • Manage department budget and order necessary supplies for administrative and repair divisions of the department.
  • Supervise staff and strategically plan, allocate resources, and coordinate employees to operate the Warranty department.
Domestic Customer Service Representative, 02/2007 - 02/2012
Gi Associates & Endoscopy Center Vicksburg, MS,
  • Responsible for answering Domestic Customer Support calls in a professional manner and process customer orders.
  • Responded to customer inquiries regarding products, prices, services, track shipments, as well as processing returns.
  • Prepared and faxed/e-mailed quotes, faxes, e-mail messages and other correspondence within company departments.
  • Compiled correspondence and responded to e-mails from customers and medical providers.
  • Coordinated with multiple departments regarding shipping availability and time tables.
Affiliate Real Estate Broker, 11/2003 - 11/2006
Crye-Leike Inc City, STATE,
  • Responsible for planning, coordinating, supervising, and accomplishing all activities involved in the acquisition, management, and disposal of real property for residential customers.
  • Research properties for clients, prepared comparative market analysis', physically show listed properties to potential buyers, negotiated real estate contracts, scheduled inspections, ordered home warranties,and assisted home buyers with obtaining financing to complete the real estate transaction.
  • Directed, monitored, evaluated, and implemented the listing process for homeowners.
  • Completed proper legal documentation of all aspects of the real estate transaction.
Junior Property Manager, 06/2006 - 09/2006
Crye-Leike Inc. City, STATE,
  • Scheduled, coordinated and performed move-in and move-out inspections for managed properties.
  • Responsible for planning, directing, and monitoring vendors to obtain bids and perform repairs and maintenance.
  • Recorded and documented necessary information regarding property damages and repairs.
Medical Records Clerk, 05/2002 - 11/2003
Humphreys Family Practice City, STATE,
  • Independently responsible for controlling, maintaining, organizing, and updating confidential medical records for approximately 2500 patients according to HIPPA regulations.
  • Documented test results and filed and retrieved records.
  • Professionally handled incoming calls from patients and law offices regarding medical records and test results.
  • Maintained successful relationships with law offices regarding medical records for court cases.
  • Answered multi-line phone system, took messages, and set appointments.
  • Greeted patients, obtained necessary information and identification to process medical bill payments.
Skills
  • Ability to operate various office equipment such as multi-line phone systems, photocopiers, fax machines, shredders, scanners, calculators, printers, PC's and laptops.
  • Proficient with Microsoft Word, Excel, Powerpoint, Lotus Notes, ERP System 21, Elavon credit card transaction processor, Cisco phone software and unified reports software, Ceridian time professional software, Windows XP software, Internet browsers and email client use.
  • Typing speed of 70WPM and and strong 10 key stroke experience.
  • Obtained a Secret security clearance while in the U.S. Marine Corps.
Education
Bachelor of Science: Business Administration, Expected in 2013
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Lindenwood University - Belleville, IL
GPA:
Status -
Certification: Affiliate Broker , Expected in 2006
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Illinois Association of Realtors - Belleville , IL
GPA:
Status -
Certification: Affiliate Broker , Expected in 2003
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Success Real Estate School - Memphis, TN
GPA:
Status -
Certification: Aviation Operations, Expected in 1988
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U.S. Marine Corps - Aviation Operations Specialist - Washington, DC
GPA:
Status -
High School Diploma: , Expected in 1987
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Waterloo High School - Waterloo, IL
GPA:
Status -

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Resume Overview

School Attended

  • Lindenwood University
  • Illinois Association of Realtors
  • Success Real Estate School
  • U.S. Marine Corps - Aviation Operations Specialist
  • Waterloo High School

Job Titles Held:

  • Warranty Service Supervisor
  • Domestic Customer Service Representative
  • Affiliate Real Estate Broker
  • Junior Property Manager
  • Medical Records Clerk

Degrees

  • Bachelor of Science
  • Certification
  • Certification
  • Certification
  • High School Diploma

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