Authorized to work in the US for any employer Attentive Intake Specialist with one year experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.
Skills
Microsoft Office (3 years)
Microsoft Word (6 years)
Microsoft Powerpoint (6 years)
Microsoft Outlook (3 years)
Research
English
Administrative Experience
Administrative
Benefits
Customer service
Customer service skills
Dispatching
Email
English
Team lead
Memory
Microsoft Office
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
Research
Phone
Answer phones
Client Relations
Critical Thinking Skills
Scheduling
Data Entry
Application Assessments
Filing
Insurance Knowledge
HIPAA Regulations
Intake Assessment
Appointment Setting
Compassionate Communication
Spreadsheets
Empathic Communication
Customer Contact
Claims Knowledge
Interaction with Patients
Taking Messages
Copying
Experience
Intake Specialist, 10/2020 - Current Ohioguidestone – Fairlawn, OH,
Determined whether clients should be counseled or referred to other specialists
Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Observed safety protocols to minimize accidents and spread of disease.
Recommended improved life choices to enhance client outcomes.
Maintained thorough and accurate records outlining program operations and participant progress.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Answered questions and responded to inquiries to deliver high level of service to patients.
I handled almost over 100 emails a day. When the company was busy I have answered over 200 emails In a day before all while being able to answer phones and speak with builders. I handled all warranty requests through the company I remembered all the information that is needed for the best customer service. I was also a team lead and dispatcher. at one point I over saw the whole entire CSR department along with my regular job duties. I also trained every CSR how their duties would be handled.
I have great customer service skills I have sold maintenance plans to many customers over the phone.
I multi-tasked all day with emails and phone calls I was a temporary team lead when our company's original team lead quit randomly.
Collaborated with fellow team members to manage large volume of claims.
Kept thorough records of service actions and customer information.
Mentored new employees on program sales and system details and delivered constructive feedback to increase understanding of job duties.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Trained 10 employees on best practices and protocol while managing teams to maintain optimal productivity.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
