Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Authorized to work in the US for any employer Attentive Intake Specialist with one year experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

Skills
  • Microsoft Office (3 years)
  • Microsoft Word (6 years)
  • Microsoft Powerpoint (6 years)
  • Microsoft Outlook (3 years)
  • Research
  • English
  • Administrative Experience
  • Administrative
  • Benefits
  • Customer service
  • Customer service skills
  • Dispatching
  • Email
  • English
  • Team lead
  • Memory
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Microsoft Word
  • Research
  • Phone
  • Answer phones
  • Client Relations
  • Critical Thinking Skills
  • Scheduling
  • Data Entry
  • Application Assessments
  • Filing
  • Insurance Knowledge
  • HIPAA Regulations
  • Intake Assessment
  • Appointment Setting
  • Compassionate Communication
  • Spreadsheets
  • Empathic Communication
  • Customer Contact
  • Claims Knowledge
  • Interaction with Patients
  • Taking Messages
  • Copying
Experience
Intake Specialist, 10/2020 - Current
Ohioguidestone Fairlawn, OH,
  • Determined whether clients should be counseled or referred to other specialists
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Recommended improved life choices to enhance client outcomes.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
Warranty Coordinator, 10/2019 - 10/2020
Aktiebolaget Electrolux Charlotte, NC,
  • I handled almost over 100 emails a day. When the company was busy I have answered over 200 emails In a day before all while being able to answer phones and speak with builders. I handled all warranty requests through the company I remembered all the information that is needed for the best customer service. I was also a team lead and dispatcher. at one point I over saw the whole entire CSR department along with my regular job duties. I also trained every CSR how their duties would be handled.
  • I have great customer service skills I have sold maintenance plans to many customers over the phone.
  • I multi-tasked all day with emails and phone calls I was a temporary team lead when our company's original team lead quit randomly.
  • Collaborated with fellow team members to manage large volume of claims.
  • Kept thorough records of service actions and customer information.
  • Mentored new employees on program sales and system details and delivered constructive feedback to increase understanding of job duties.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Trained 10 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Server, 07/2019 - 11/2019
Villagecare Bronx, NY,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server, 12/2018 - 07/2019
Villagecare East Elmhurst, NY,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Work Study Office Assistant, 02/2018 - 11/2018
Liberty University Lynchburg, VA,
  • I enrolled students for their benefits.
  • I kept track of their GPA's.
  • I answered their questions over the phone and through email.
  • I filed documents.
  • Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
  • Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
  • Adhered to strict security protocols to protect confidentiality of all data.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Developed organizational filing systems for confidential customer records and reports.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education and Training
: pre-law, Expected in
-
Lock Haven University - PA,
GPA:
: pre-law, Expected in
-
Campbell University - NC,
GPA:
High School Diploma: , Expected in 06/2017
-
Grays Creek High School - Hope Mills, NC
GPA:
: Prelaw Criminal Justice, Expected in
-
Cental Piedmont Community College - Charlotte Nc,
GPA:

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Resume Overview

School Attended

  • Lock Haven University
  • Campbell University
  • Grays Creek High School
  • Cental Piedmont Community College

Job Titles Held:

  • Intake Specialist
  • Warranty Coordinator
  • Server
  • Server
  • Work Study Office Assistant

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma
  • Some College (No Degree)

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