- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Authorized to work in the US for any employer Attentive Intake Specialist with one year experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.
- Microsoft Office (3 years)
- Microsoft Word (6 years)
- Microsoft Powerpoint (6 years)
- Microsoft Outlook (3 years)
- Research
- English
- Administrative Experience
- Administrative
- Benefits
- Customer service
- Customer service skills
- Dispatching
- Email
- English
- Team lead
- Memory
- Microsoft Office
- Microsoft Outlook
- Microsoft Powerpoint
- Microsoft Word
- Research
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- Phone
- Answer phones
- Client Relations
- Critical Thinking Skills
- Scheduling
- Data Entry
- Application Assessments
- Filing
- Insurance Knowledge
- HIPAA Regulations
- Intake Assessment
- Appointment Setting
- Compassionate Communication
- Spreadsheets
- Empathic Communication
- Customer Contact
- Claims Knowledge
- Interaction with Patients
- Taking Messages
- Copying
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Intake Specialist, 10/2020 - Current
Ohioguidestone – Fairlawn, OH,
- Determined whether clients should be counseled or referred to other specialists
- Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Observed safety protocols to minimize accidents and spread of disease.
- Recommended improved life choices to enhance client outcomes.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Warranty Coordinator, 10/2019 - 10/2020
Aktiebolaget Electrolux – Charlotte, NC,
- I handled almost over 100 emails a day. When the company was busy I have answered over 200 emails In a day before all while being able to answer phones and speak with builders. I handled all warranty requests through the company I remembered all the information that is needed for the best customer service. I was also a team lead and dispatcher. at one point I over saw the whole entire CSR department along with my regular job duties. I also trained every CSR how their duties would be handled.
- I have great customer service skills I have sold maintenance plans to many customers over the phone.
- I multi-tasked all day with emails and phone calls I was a temporary team lead when our company's original team lead quit randomly.
- Collaborated with fellow team members to manage large volume of claims.
- Kept thorough records of service actions and customer information.
- Mentored new employees on program sales and system details and delivered constructive feedback to increase understanding of job duties.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Trained 10 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Server, 07/2019 - 11/2019
Villagecare – Bronx, NY,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server, 12/2018 - 07/2019
Villagecare – East Elmhurst, NY,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Work Study Office Assistant, 02/2018 - 11/2018
Liberty University – Lynchburg, VA,
- I enrolled students for their benefits.
- I kept track of their GPA's.
- I answered their questions over the phone and through email.
- I filed documents.
- Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
- Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
- Adhered to strict security protocols to protect confidentiality of all data.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Developed organizational filing systems for confidential customer records and reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
: pre-law, Expected in
-
Lock Haven University - PA,
GPA:
: pre-law, Expected in
-
Campbell University - NC,
GPA:
High School Diploma: , Expected in 06/2017
-
Grays Creek High School - Hope Mills, NC
GPA:
: Prelaw Criminal Justice, Expected in
-
Cental Piedmont Community College - Charlotte Nc,
GPA:
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