LiveCareer-Resume

warranty clerk resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proactive leader with strengths in communication, collaboration and team-oriented mindset. Highly organized with willingness to learn, grow and adapt.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Friendly with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.

Skills
  • Policy Modifications and Updates
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Service
  • Verbal and Written Communication
  • Information Verification
  • Critical Thinking
  • Policy and Procedure Explanations
  • Recordkeeping Organization
  • Microsoft Office
  • Decision Making
  • Time Management
  • Proofreading and Editing
  • Active Listening
  • Organizing and Prioritizing Work
  • Attention to Detail
  • Document Control
  • Company Culture and Values
  • Brand Promotion
  • Complaint Resolution
  • Team Leadership
  • Creative Thinking
  • Training and Development
  • Cleaning and Sanitizing
  • High-Volume Dining
  • Menu Memorization
  • Special Dietary Requirements
  • Effective Customer Upselling
  • Point of Sale (POS) System Operations
  • Dining Customer Service
  • Food Safety Understanding
  • Price Memorization
  • Liquor, Wine and Food Service
  • Age Verification
  • Transactions and Cash Handling
  • Cool Under Pressure
  • Service Oriented
  • Warm and Friendly
  • High Energy and Stamina
Education and Training
San Francisco State University San Francisco, CA Expected in 2013 Bachelor of Arts : Business Administration - GPA :
Experience
Louisiana Machinery Company - Warranty Clerk
New Orleans, LA, 12/2019 - Current
  • Examine all repair orders for necessary information needed to submit for authorization.
  • Submit all Complaint, Cause, Correction stories, labor times, pictures, part numbers & pricing (if submitting to an extended service contract) to warranty company for pre-authorization.
  • Once authorization is granted, update repair order with correct codes, authorization numbers, labor times and parts requests. Scan all authorizations, documents and pictures to the repair order.
  • Monitor progress of repairs and update the appropriate parties involved.
  • Effectively communicate information to service advisors and technicians.
  • Ensuring when submitting for payment to have all customer signed invoices, failed parts needed to return for testing, and part invoices.
  • Add claims to spreadsheet to monitor payment status.
  • Track payments for all warranty claims and apply payments to all extended warranty and glass claims.
  • Handle all claims in a timely manner while maintaining steady revenue stream and monthly goals.
  • Participate in discussion and represent the warranty department for our location in monthly warranty meetings.
  • Monitor weekly AR balance reports, update claims analysis report, address and make last attempts to collect on any unpaid claims.
First Vehicle Services - Parts Manager
Carolina, PR, 04/2019 - 11/2019
  • To supervise and manage the Parts Department as a profit center while maintaining quality work and customer satisfaction.
  • Supervise, delegate work and manage all aspects of the Parts Department.
  • Maintaining a neat, clean, and safe Parts Department, while monitoring daily procedures.
  • Assisting retail customers on aftermarket sales and distribute parts to technicians.
  • Ensuring all warranty parts are ordered correctly with pictures and documentation.
  • Ensuring all shipping and receiving of parts, along with all invoices posted in the computer on a daily basis.
  • Ordering and charging out all parts for deliveries, maintaining stock parts as needed. Issuing P.O's for all purchases and sublets.
  • Ensuring that all paperwork was turned in to accounting along with money and end of day cash out reports.
  • Promoting continued training for the Parts Department personnel.
  • Communicating with customers on parts pricing, lead times and status, once ordered. Following up again when they arrive.
  • Maintaining and continually building excellent rapport with customers, distributors and manufacturers.
Power Equipment Company - Service Writer
Farmington, NM, 12/2018 - 04/2019
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Tracked job status by entering work orders and change orders into [Software] database.
  • Supported timely and accurate service by producing job daily status reports.
  • Courteously greeted customers and assisted with initiating service requests.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
Camping World - Server
City, STATE, 07/2014 - 06/2015
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
Company Name - Hostess
City, State, 07/2014 - 06/2015
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.

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Resume Overview

School Attended

    Job Titles Held:

    • Warranty Clerk
    • Parts Manager
    • Service Writer
    • Server
    • Hostess

    Degrees

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