Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in heavy equipment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Skills
Complaint resolution
Money handling abilities
MS Office proficiency
Staff education and training
Training development aptitude
Warehousing functions
Shipping procedures understanding
Account management
Data entry
Operational efficiency
Deadline and scheduling management
Project management
Team development
Excellent sense of direction
Work History
Warranty Clerk, 02/2006 to 02/2009 Louisiana Machinery Company – Shreveport, LA,
Answered average of 100 calls, emails per day, addressing service branches inquiries, solving problems and providing product information.
Make sure that each warranty claim has all the needed information, pictures and documentation needed to file with manufacturers
File and submit warranty claims to each of our 30 manufacturers and take care of needed task to recover the companies money from the warranty claims
Trained new personnel regarding company operations, policies and services.
Quickly and accurately answered service branches questions, suggested effective solutions and resolved issues to increase rate of pay on warranty claims.
Handled and coordinated manufacturers factory campaigns. located machines and shipped kits to the needed branches and made sure that the factory campaigns were completed and warranty claims submitted before expiration dates at a 100% rate
Helped managers and manufacturers with problem solving and coming up with solutions to issues and future problems that may arise.
Mechanical Technician, 03/2009 to 03/2013 Dcs Corporation – Fort Belvoir, VA,
Performed troubleshooting, diagnosis and repair of ATV's, monocycle's, and watercraft equipment.
Implemented preventive maintenance measures to decrease emergent issues.
Identified mechanical problems and determined best solutions for correction.
Frequently diagnosed mechanical problems and determined how to correct issues.
Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
Completed root cause analysis, logged faults and prepared system reports.
Followed standards and procedures to maintain safe work environment.
Provided outstanding customer service.
Mechanical Technician, 04/2013 to 10/2014 Dcs Corporation – Edwards Air Force Base, CA,
Performed troubleshooting, diagnosis and repair of ATV's, and boats
Had 4 certifications in Arctic Cat ATV's and Bad Boy buggies
Implemented preventive maintenance measures to decrease emergent issues.
Identified mechanical problems and determined best solutions for correction.
Frequently diagnosed mechanical problems and determined how to correct issues.
Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs
Completed root cause analysis, logged faults and prepared system reports.
Coordinated installation of systems, machinery and components.
Performed research to develop equipment specifications for system performance parameters.
Used hoists and cranes to lift work pieces to machine.
Supported technicians in equipment maintenance and repair.
Followed standards and procedures to maintain safe work environment.
Provided outstanding customer service.
Performed basic machine set up.
Mechanical Technician, 11/2014 to Current Dcs Corporation – Littleton, MA,
Performed troubleshooting, diagnosis and repair of Caterpillar heavy equipment.
Rebuilt and repaired transmissions, final drives, differentials, and torque converters
Tested all components to make sure all work properly
Identified mechanical problems and determined best solutions for correction.
Frequently diagnosed mechanical problems and determined how to correct issues.
Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
Completed root cause analysis, logged faults and prepared system reports.
Used schematic diagrams to plan work.
Used hoists and cranes to lift work pieces to machine.
Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
Supported technicians in equipment maintenance and repair.
Education
High School Diploma: , Expected in 05/2001 Cleveland High School - Cleveland, AL, GPA:
: Computer Science And Accounting, Expected in 05/2001 Blount County Trade School - Cleveland, Al, GPA:
: Computer Electronics And Robotics, Expected in Wallace State Community College - Hanceville - Hanceville, AL, GPA:
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