Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I have been working in customer service since I was 16 when I started at Publix. I take pride in my ability to work with customers and help them to feel welcome and taken care of. I fully believe that your associates and employees feel as if they are just as important (if not more) than the customer. I make sure everyone I work with knows I value them and how important they are to the team and to me. I pride myself in organization and doing the job at 110%, as well as continuing my education in the business. I am a team player and work hard to keep my team whole and feel like they are family.

Skills
  • Recall notifications
  • Appointment booking
  • Claims processing
  • Paperwork coordination
  • Documentation skills
  • Skilled in CDK
  • Operation monitoring
  • Task delegation
  • Working collaboratively
  • Training & Development
  • Communication
Experience
WARRANTY ADMINISTRATOR , 04/2019 to Current
Group 1 AutomotiveEl Paso, TX,
  • My priority is Alfa Romeo/Fiat warranty, I review every RO with warranty and make sure there is time punches, the three C’s are completed and cores returned. I also make sure the part prices are billed out correctly and the labor lines have been billed out correctly for the technician to be paid properly. I am a Stellantis Certified Warranty Administrator for Alfa Romero and Fiat.
  • Towards the end of the month, I start pulling the Work In Progress report and get with every service advisor and technician about every car over 7 days old. I make sure we are staying in communication with the parts department about when parts are arriving. I make sure repair orders that can be closed get closed and all payments for parts tickets and repair orders have been processed.
  • I assist the cashiers/bookers in billing repair orders, so the service advisor gets the paperwork in a timely manner.
  • I am fully trained in the CTA department and can create contracts, renew, and end contracts; along with inspecting the vehicles before they go out and when they are returned.
  • I am responsible for training new hires for booking and cashier. I help them learn CDK, Global Connect and CDK Edge. I make sure they understand how to book repair orders for Cadillac and Brandon Automall and the importance of why the booking must be 100% accurate.
  • I create work schedules for myself and team members.
  • I coordinate the technician meeting on Thursdays and make sure food is ordered. I also attend every meeting to go through new changes and discuss current repair orders.
  • I can cover receptionist and the service drive if the help is needed, as well as writing repair orders
  • I have recently been self-training on the Alfa Romeo/Fiat parts i.e., Core Returns, MRA returns and parts scrapping, including technical training.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created written estimates and obtained customer consent to proceed.
  • Collaborated with customers to offer solutions to service needs.
  • Informed and educated department employees on changes from management.
  • Established and enforced clear safety policies to protect workers from injury.
DELI CLERK , 01/2017 to 06/2019
Bj's Wholesale Club, Inc.Medford, MA,
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
Escrow Assistant, 03/2015 to 12/2016
M/I HomesOrlando, FL,
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
  • Facilitated clear and effective communication between brokers, borrowers and lenders.
  • Put together closing statements for buyer and seller review.
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
  • Reviewed documents for accuracy and verified funds.
  • Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
  • Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
  • Consulted with title department to resolve tax liens, boundary disputes and encroachments.
  • Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises.
Education and Training
High School Diploma: , Expected in 05/2006
BRANDON SENIOR HIGH SCHOOL - BRANDON,
GPA:

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School Attended

  • BRANDON SENIOR HIGH SCHOOL

Job Titles Held:

  • WARRANTY ADMINISTRATOR
  • DELI CLERK
  • Escrow Assistant

Degrees

  • High School Diploma

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