I have been working in customer service since I was 16 when I started at Publix. I take pride in my ability to work with customers and help them to feel welcome and taken care of. I fully believe that your associates and employees feel as if they are just as important (if not more) than the customer. I make sure everyone I work with knows I value them and how important they are to the team and to me. I pride myself in organization and doing the job at 110%, as well as continuing my education in the business. I am a team player and work hard to keep my team whole and feel like they are family.
Skills
Recall notifications
Appointment booking
Claims processing
Paperwork coordination
Documentation skills
Skilled in CDK
Operation monitoring
Task delegation
Working collaboratively
Training & Development
Communication
Experience
WARRANTY ADMINISTRATOR , 04/2019 to Current Group 1 Automotive – El Paso, TX,
My priority is Alfa Romeo/Fiat warranty, I review every RO with warranty and make sure there is time punches, the three C’s are completed and cores returned. I also make sure the part prices are billed out correctly and the labor lines have been billed out correctly for the technician to be paid properly. I am a Stellantis Certified Warranty Administrator for Alfa Romero and Fiat.
Towards the end of the month, I start pulling the Work In Progress report and get with every service advisor and technician about every car over 7 days old. I make sure we are staying in communication with the parts department about when parts are arriving. I make sure repair orders that can be closed get closed and all payments for parts tickets and repair orders have been processed.
I assist the cashiers/bookers in billing repair orders, so the service advisor gets the paperwork in a timely manner.
I am fully trained in the CTA department and can create contracts, renew, and end contracts; along with inspecting the vehicles before they go out and when they are returned.
I am responsible for training new hires for booking and cashier. I help them learn CDK, Global Connect and CDK Edge. I make sure they understand how to book repair orders for Cadillac and Brandon Automall and the importance of why the booking must be 100% accurate.
I create work schedules for myself and team members.
I coordinate the technician meeting on Thursdays and make sure food is ordered. I also attend every meeting to go through new changes and discuss current repair orders.
I can cover receptionist and the service drive if the help is needed, as well as writing repair orders
I have recently been self-training on the Alfa Romeo/Fiat parts i.e., Core Returns, MRA returns and parts scrapping, including technical training.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Pitched in to complete various duties during peak periods or employee absences.
Reviewed inventory levels and ordered supplies to keep products in stock.
Created written estimates and obtained customer consent to proceed.
Collaborated with customers to offer solutions to service needs.
Informed and educated department employees on changes from management.
Established and enforced clear safety policies to protect workers from injury.
DELI CLERK , 01/2017 to 06/2019 Bj's Wholesale Club, Inc. – Medford, MA,
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Checked signage and pricing to verify accurate displays on counters and in cases.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Maintained work areas to reduce potential for illness or injury.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cross-trained in other kitchen positions to support team and meet customer needs.
Escrow Assistant, 03/2015 to 12/2016 M/I Homes – Orlando, FL,
Ordered demands, HOA statements, evidence of insurance and other required documents.
Facilitated clear and effective communication between brokers, borrowers and lenders.
Put together closing statements for buyer and seller review.
Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
Reviewed documents for accuracy and verified funds.
Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
Consulted with title department to resolve tax liens, boundary disputes and encroachments.
Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises.
Education and Training
High School Diploma: , Expected in 05/2006 BRANDON SENIOR HIGH SCHOOL - BRANDON, GPA:
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