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warranty administrator resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Well-organized Customer Service professional bringing excellent multitasking abilities, developed over 12 years of customer service and management experience. Commended for consistently driving team success with knowledgeable enforcement of company procedure and skillful personnel training. Proficient in MS Office with expertise in data base management.

Accomplishments
  • Supervised team of 20 staff members.
  • Collaborated with team of 5 in the development of customer NPS.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
Skills
  • Recall Notifications
  • Solution Creation
  • Staff Meetings
  • Records Maintenance
  • Claims Submissions
  • Payment Issuing
  • Accounts Payable and Accounts Receivable
  • Customer Retention
  • Order Management
Work History
Warranty Administrator, 09/2022 to Current
Mile One AutomotiveElizabeth City, NC, Regina, SK
  • Processed 50 claims paperwork per day for CNF, material handling and agriculture and followed up on missing information to complete processing.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Posted payments to accounts and maintained records.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
Contact Center Supervisor, 11/2021 to 06/2022
Accenture Contractor JobsAlexandria, VA, Regina, SK
  • Direct team of 20 to achieve service initiative objective and maximize customer satisfaction; successfully process 15,000 + emails and calls
  • Improve average hold times , resolution rates and satisfaction scores through staff development
  • Oversee recruitment, hiring, and training of customer service staff to further company goals and sustain high customer service benchmarks.
  • Manage monthly customer service, evaluate error rates, call volumes, and customer complaints; and develop and implement plans to correct deficiencies in service.
  • Develop, implement, and update best practices to streamline operations, standardize processes, and enhance customer service.
  • Strengthen relationships with key internal staff across training and quality assurance departments to optimize customer service processes and procedures.
  • Review and approve SOP's and communicate product issues to operations managers and quality assurance teams.
Customer Service Advisor, 04/2021 to 11/2021
GreatcallSan Diego, CA, Regina, SK
  • Reached out to customers to offer assistance with account and service issues, as well as propose new tariff, plans choices.
  • Maintained and managed customer files and databases
  • Addressed complex issues by scheduling repair appointments.
  • Managed department call volume of 50-70 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Recommended and upsold new products, resulting in 20% increase in revenue.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
Assistant Manager - Finance & Accounts, 10/2008 to 01/2021
Vodafone India Private Ltd.City, STATE, Ahmedabad, India
  • Managed regular finance tracking for numerous branch offices and headquarters expenses.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
  • Assisted customers with credit line increases/decrease inquiries, disputes and account education
  • Built and managed solid client relationships, acted as liaison with bank personnel to effectively resolve any client issues.
  • Assisted fellow team members in training of both client and internal software
  • Helped clients to solve issues in effective and friendly manner
  • Responded to basic inquiries regarding procedures, policies and bank programs, balance, check verification, deposits, stop payments and lost and stolen services.
  • Collected on accounts by sending bill reminders and communicating with responsible parties via phone, email, or mail
  • Assisted in supervision of 20 executives as well as call center's daily operation
  • Managed daily office operations by organizing, planning and prioritizing work load, performing administrative activities and training and developing new staff
  • Created and updated Excel spreadsheets to document office activity and create reports
  • Customer Dispute Management in terms of Invoice Amount, Bill Frequency, Price Revision
  • Working with Client Service Manager to ensure both contractual and operational Key Performance Indicators are met
  • Presenting dashboards for overall quality and lean ideas raised and executed by team
  • Coach and mentor new representatives until acceptable level of proficiency was achieved
  • Took ownership of escalated situations that needed to be handled cautiously and efficiently due to potential impact on customer satisfaction and brand image
  • Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost
Education
BBA: Commerce, Expected in 06/2007
Gujarat University - India,
GPA:

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Resume Overview

School Attended

  • Gujarat University

Job Titles Held:

  • Warranty Administrator
  • Contact Center Supervisor
  • Customer Service Advisor
  • Assistant Manager - Finance & Accounts

Degrees

  • BBA

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