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Warranty Administrator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated warranty processor adept at managing automotive warranty claims with speed and efficiency. Proficient in handling documentation, recordkeeping and logistics. Advanced skills in automotive warranty polices and procedures. I also perform Service Advisor training.

Skills
  • Coverage Determination
  • Problem-Solving
  • Verbal and Written Communication
  • Data Entry
  • Information Verification
  • Eligibility Determination
  • Claim Amount Calculations
  • Teamwork and Collaboration
  • Customer Service
  • Paperwork Coordination
  • Error Reviews
  • Claims Processing
  • Records Management
  • Recall Notifications
  • Damage Coding
  • Attention to Detail
  • Policy and Procedure Explanations
Experience
Warranty Administrator, 05/2010 - Current
Martin Management Group Bowling Green, KY,
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Stayed up to date on factory announcements and recalls.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Followed up on payments for outstanding claims.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
Warranty Administrator, 09/1998 - 10/2022
Martin Management Group Dayton, OH,
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Stayed up to date on factory announcements and recalls.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Followed up on payments for outstanding claims.
  • Checked documentation for appropriate coding, catching errors and making revisions.
Customer Relations Manager, 04/2006 - 06/2013
Ocean State Job Lot Portsmouth, NH,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Coached and motivated new employees, driving performance development within team.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld privacy and security requirements for customer information.
  • Delivered solution-based strategies to customers to solve pending issues on accounts.
  • Consulted with customers to resolve service and billing issues.
  • Addressed inquiries from clients and department team members.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.
Service Advisor, 08/1983 - 10/1997
Solaredge Orlando, FL,
  • Researched coverages under warranties and determined requirements for coverage.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Answered phone calls and responded to questions and concerns.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Handled telephone inquiries regarding appointments and work in process.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Examined records and papers to verify warranty and service contract coverage.
  • Strengthened customer retention by offering discount options.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education and Training
High School Diploma: , Expected in 06/1981
-
Lakeland High School - Shrub Oak ,
GPA:

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Resume Overview

School Attended

  • Lakeland High School

Job Titles Held:

  • Warranty Administrator
  • Warranty Administrator
  • Customer Relations Manager
  • Service Advisor

Degrees

  • High School Diploma

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