Warranty Administrator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Dedicated warranty processor adept at managing automotive warranty claims with speed and efficiency. Proficient in handling documentation, recordkeeping and logistics. Advanced skills in automotive warranty polices and procedures. I also perform Service Advisor training.
Skills
Coverage Determination
Problem-Solving
Verbal and Written Communication
Data Entry
Information Verification
Eligibility Determination
Claim Amount Calculations
Teamwork and Collaboration
Customer Service
Paperwork Coordination
Error Reviews
Claims Processing
Records Management
Recall Notifications
Damage Coding
Attention to Detail
Policy and Procedure Explanations
Experience
Warranty Administrator, 05/2010 - Current Martin Management Group – Bowling Green, KY,
Resubmitted rejected warranty claims and received authorization for write-offs.
Stayed up to date on factory announcements and recalls.
Processed warranty paperwork for accurate documentation, reporting and filing.
Followed up on payments for outstanding claims.
Checked documentation for appropriate coding, catching errors and making revisions.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Warranty Administrator, 09/1998 - 10/2022 Martin Management Group – Dayton, OH,
Resubmitted rejected warranty claims and received authorization for write-offs.
Stayed up to date on factory announcements and recalls.
Reconciled warranty receivables with payments using appropriate accounting schedules.
Processed warranty paperwork for accurate documentation, reporting and filing.
Followed up on payments for outstanding claims.
Checked documentation for appropriate coding, catching errors and making revisions.
Customer Relations Manager, 04/2006 - 06/2013 Ocean State Job Lot – Portsmouth, NH,
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Coached and motivated new employees, driving performance development within team.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld privacy and security requirements for customer information.
Delivered solution-based strategies to customers to solve pending issues on accounts.
Consulted with customers to resolve service and billing issues.
Addressed inquiries from clients and department team members.
Developed, implemented and monitored programs to maximize customer satisfaction.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed completed work to verify consistency, quality and conformance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Produced thorough, accurate and timely reports of project activities.
Evaluated individual and team business performance and identified opportunities for improvement.
Analyzed business performance data and forecasted business results for upper management.
Recruited and trained new employees to meet job requirements.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Resolved customer inquiries and complaints requiring management-level escalation.
Service Advisor, 08/1983 - 10/1997 Solaredge – Orlando, FL,
Researched coverages under warranties and determined requirements for coverage.
Documented and scoped actions taken to resolve issues after service calls.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Answered phone calls and responded to questions and concerns.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Explained amount for expected services and provided detailed answers to customer questions.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Handled telephone inquiries regarding appointments and work in process.
Used knowledge of services to recommend additional products and offerings to customers.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
Utilized in-house systems and software to drive customer interaction and communication through service process.
Examined records and papers to verify warranty and service contract coverage.
Strengthened customer retention by offering discount options.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education and Training
High School Diploma: , Expected in 06/1981 - Lakeland High School - Shrub Oak , GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.