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Warranty Administrator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 7 years of experience in the field. I am a dedicated warranty processor adept at managing 100 claims with speed and efficiency. Proficient in handling documentation, recordkeeping and logistics. Advanced skills in Netstar, WIS, ASRA, XENTRY, EVA, CDK.

Skills
  • Recall notifications
  • Records management
  • Error reviews
  • Policy management
  • Damage coding
  • Claims processing
  • Exceptional recordkeeping abilities
  • Regulatory compliance understanding
  • Outstanding clerical abilities
Experience
Warranty Administrator, 06/2013 to Current
Interstate Companies, Inc.Altoona, IA,
  • Stayed up to date on factory announcements and recalls.
  • Organized claims paperwork and booked appointments with customers.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Booked hundreds of lines a day for 3 stores, with over 200 hundred technicians.
  • Collaborated with technicians regarding process of repair, while maintaining a friendly yet professional relationship.
  • Worked quickly with few errors.
  • Submitted 100 or more claims a day.
  • Advanced in Netstar, CDK, WIS, ASRA, XENTRY
  • Advanced in Mercedes Benz brand; Passenger, Sprinter, and Smart.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of warranty.
  • Processed over 100 claims a day.
  • Booked hundreds of lines a day while maintaining a professional and friendly relationships with about two hundreds technicians.
  • Worked closely with technicians, shop foremen to receive better knowledge on technical background of repair.
  • Examined claims, records and procedures to grant approval of coverage.
Casher, 07/2011 to 07/2013
Michaels StoresBethlehem, GA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Increased sales by suggesting specific complementary items to customers.
Barista, 04/2013 to 06/2013
Landry'sPearland, TX,
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Maintained highest standards of conduct and service to support company reputation.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Passed state inspections by following health, safety and sanitation guidelines.
Team Member, 02/2011 to 04/2012
Lowe'sNorth Dartmouth, MA,
  • Worked hard to learn required tasks quickly to maximize performance.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Unloaded trucks, moved containers to staging area and determined correct storage locations.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education and Training
High School Diploma: , Expected in 05/2012
Ponderosa - Shingle Springs, CA,
GPA:
Associate of Applied Science: , Expected in
Folsom Lake College - Folsom, CA
GPA:

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Resume Overview

School Attended

  • Ponderosa
  • Folsom Lake College

Job Titles Held:

  • Warranty Administrator
  • Casher
  • Barista
  • Team Member

Degrees

  • High School Diploma
  • Associate of Applied Science

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