Warranty Administrator resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 7 years of experience in the field. I am a dedicated warranty processor adept at managing 100 claims with speed and efficiency. Proficient in handling documentation, recordkeeping and logistics. Advanced skills in Netstar, WIS, ASRA, XENTRY, EVA, CDK.
Skills
Recall notifications
Records management
Error reviews
Policy management
Damage coding
Claims processing
Exceptional recordkeeping abilities
Regulatory compliance understanding
Outstanding clerical abilities
Experience
Warranty Administrator, 06/2013 to Current Interstate Companies, Inc. – Altoona, IA,
Stayed up to date on factory announcements and recalls.
Organized claims paperwork and booked appointments with customers.
Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
Booked hundreds of lines a day for 3 stores, with over 200 hundred technicians.
Collaborated with technicians regarding process of repair, while maintaining a friendly yet professional relationship.
Worked quickly with few errors.
Submitted 100 or more claims a day.
Advanced in Netstar, CDK, WIS, ASRA, XENTRY
Advanced in Mercedes Benz brand; Passenger, Sprinter, and Smart.
Checked documentation for appropriate coding, catching errors and making revisions.
Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of warranty.
Processed over 100 claims a day.
Booked hundreds of lines a day while maintaining a professional and friendly relationships with about two hundreds technicians.
Worked closely with technicians, shop foremen to receive better knowledge on technical background of repair.
Examined claims, records and procedures to grant approval of coverage.
Casher, 07/2011 to 07/2013 Michaels Stores – Bethlehem, GA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and obtained replacements for customers.
Answered customer quests, provided store information and escorted to desired store areas.
Resolved customer complaints and escalated worsening concerns for remediation.
Increased sales by suggesting specific complementary items to customers.
Barista, 04/2013 to 06/2013 Landry's – Pearland, TX,
Prepared and served coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Maintained highest standards of conduct and service to support company reputation.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Passed state inspections by following health, safety and sanitation guidelines.
Team Member, 02/2011 to 04/2012 Lowe's – North Dartmouth, MA,
Worked hard to learn required tasks quickly to maximize performance.
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Unloaded trucks, moved containers to staging area and determined correct storage locations.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education and Training
High School Diploma: , Expected in 05/2012 Ponderosa - Shingle Springs, CA, GPA:
Associate of Applied Science: , Expected in Folsom Lake College - Folsom, CA GPA:
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