LiveCareer-Resume

Warranty Administrator resume example with 9 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 3 years of experience in the field. Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts and payments. Seeking a new fast-paced position with a growing team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Information Verification
  • Claim Amount Calculations
  • Policy Modifications and Updates
  • Premium Collection
  • Small Claims Payouts
  • Teamwork and Collaboration
  • Customer Service
  • Data Entry
  • Verbal and Written Communication
  • Problem-Solving
  • Appointment Booking
  • Error Reviews
  • Claims Processing
  • Organizing and Prioritizing Work
  • Critical Thinking
  • Active Listening
  • Attention to Detail
  • Proofreading and Editing
  • Microsoft Office
  • Decision Making
  • Time Management
Education and Training
Moorpark College Moorpark, CA Expected in Associate of Arts : Criminal Justice - GPA :
Experience
Mile One Automotive - Warranty Administrator
Annapolis, MD, 03/2019 - Current
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Followed up on payments for outstanding claims.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Stayed up to date on factory announcements and recalls.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Organized claims paperwork and booked appointments with customers.
  • Organized information by using spreadsheets, databases or word processing applications.
Toyota Of El Cajon - Service Advisor
Santee, CA, 10/2018 - 03/2019
  • Handled telephone inquiries regarding appointments and work in process.
  • Strengthened customer retention by offering discount options.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Collected deposits or payments and arranged for billing.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Answered phone calls and responded to questions and concerns.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Examined records and papers to verify warranty and service contract coverage.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Researched coverages under warranties and determined requirements for coverage.
  • Used knowledge of services to recommend additional products and offerings to customers.
Toyota Of El Cajon - Service Advisor
Santee, CA, 06/2016 - 09/2018
  • Handled telephone inquiries regarding appointments and work in process.
  • Strengthened customer retention by offering discount options.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Collected deposits or payments and arranged for billing.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Interstate Companies, Inc. - Parts Manager
Missoula, MT, 06/2013 - 12/2015
  • Received, examined and reshelved returned parts.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Managed employee schedules and daily assignments.

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Resume Overview

School Attended

  • Moorpark College

Job Titles Held:

  • Warranty Administrator
  • Service Advisor
  • Service Advisor
  • Parts Manager

Degrees

  • Associate of Arts

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