Warranty Administrator resume example with 9 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Bringing 3 years of experience in the field. Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts and payments. Seeking a new fast-paced position with a growing team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Information Verification
Claim Amount Calculations
Policy Modifications and Updates
Premium Collection
Small Claims Payouts
Teamwork and Collaboration
Customer Service
Data Entry
Verbal and Written Communication
Problem-Solving
Appointment Booking
Error Reviews
Claims Processing
Organizing and Prioritizing Work
Critical Thinking
Active Listening
Attention to Detail
Proofreading and Editing
Microsoft Office
Decision Making
Time Management
Education and Training
Moorpark CollegeMoorpark, CAExpected in ā āAssociate of Arts:Criminal Justice - GPA:
Experience
Mile One Automotive - Warranty Administrator Annapolis, MD, 03/2019 - Current
Processed claims for payment or forwarded to appropriate personnel for further investigation
Resubmitted rejected warranty claims and received authorization for write-offs.
Checked documentation for appropriate coding, catching errors and making revisions.
Followed up on payments for outstanding claims.
Reconciled warranty receivables with payments using appropriate accounting schedules.
Processed warranty paperwork for accurate documentation, reporting and filing.
Stayed up to date on factory announcements and recalls.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Organized claims paperwork and booked appointments with customers.
Organized information by using spreadsheets, databases or word processing applications.
Toyota Of El Cajon - Service Advisor Santee, CA, 10/2018 - 03/2019
Handled telephone inquiries regarding appointments and work in process.
Strengthened customer retention by offering discount options.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Collected deposits or payments and arranged for billing.
Reached out to customers after completed sales to suggest additional service or product purchases.
Answered phone calls and responded to questions and concerns.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Updated databases with new and modified customer data.
Referred unresolved customer grievances to designated departments for further investigation.
Explained amount for expected services and provided detailed answers to customer questions.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Recommended additional, useful services to customers to increase overall sales.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Examined records and papers to verify warranty and service contract coverage.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Researched coverages under warranties and determined requirements for coverage.
Used knowledge of services to recommend additional products and offerings to customers.
Toyota Of El Cajon - Service Advisor Santee, CA, 06/2016 - 09/2018
Handled telephone inquiries regarding appointments and work in process.
Strengthened customer retention by offering discount options.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Collected deposits or payments and arranged for billing.
Utilized in-house systems and software to drive customer interaction and communication through service process.
Reached out to customers after completed sales to suggest additional service or product purchases.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Updated databases with new and modified customer data.
Referred unresolved customer grievances to designated departments for further investigation.
Explained amount for expected services and provided detailed answers to customer questions.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Recommended additional, useful services to customers to increase overall sales.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Interstate Companies, Inc. - Parts Manager Missoula, MT, 06/2013 - 12/2015
Received, examined and reshelved returned parts.
Connected with customers to provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Performed scheduled inventory audits per to verify accuracy and product availability.
Taught junior employees proactive strategies to meet operational and sales goals.
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