Warranty Administrator resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned Medical and Vehicle Warranty Insurance Specialist with excellent planning and problem solving abilities. Offering over 25 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Skills
Records management
Policy management
Appointment booking
Claims processing
Error reviews
Paperwork coordination
Recall notifications
Damage coding
Records maintenance
Patient rapport
Electronic authorization processing
Number-savvy
Medicaid knowledge
Database management
Insurance terminology
Exceptional recordkeeping abilities
Background in insurance
Secure data practices
Reporting abilities
Skilled in Medi-Tech, NNANet, DealerTrack software
Insurance plan verification
Regulatory compliance understanding
Medical terminology
Documentation skills
Account management expertise
Outstanding clerical abilities
Experience
09/2013 to CurrentWarranty AdministratorInterstate Companies, Inc. | Minneapolis, MN,
Kept thorough records of service actions and customer information.
Stayed up to date on factory announcements and recalls.
Organized claims paperwork and booked appointments with customers.
Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
Resubmitted rejected warranty claims and received authorization for write-offs.
Followed up on payments for outstanding claims.
Reconciled warranty receivables with payments using appropriate accounting schedules.
Processed warranty paperwork for accurate documentation, reporting and filing.
Complied with confidentiality regulations in handling customer information.
Checked documentation for appropriate coding, catching errors and making revisions.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Composed business correspondences for supervisors, managers and other professionals.
Handled modification and updating of policies.
Collaborated with fellow team members to manage large volume of claims.
Examined claims, records and procedures to grant approval of coverage.
Created master spreadsheet to record procedures, denials and approvals.
Collaborated closely with other team members to resolve large volume of claims on daily basis.
Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
11/2007 to 03/2013Medical Records ClerkNorthside Hospital | Lawrenceville, GA,
Scanned incoming documentation.
Maintained complete confidentiality in accordance with organization and legal requirements.
Observed confidentiality and safeguarded all patient-related information.
Kept department clean, organized and professional.
Purged outdated files.
Pulled patient charts for upcoming appointments.
Obtained information by contacting appropriate personnel or patients.
Consolidated diverse medical records.
Updated daily logs to track information movements.
Wrote reports, emails, memoranda, letters and releases.
Disseminated information to correct department, individual or outside location.
Conceptualized and implemented new and more efficient filing system.
Designed improved training procedures to help new staff acclimate quickly.
Assigned patients to correct diagnosis-related groups.
Verified, updated and entered patient information into system.
Assisted with properly processing records requests.
Worked with speed, efficiency and accuracy to process documentation and complete projects.
Utilized copying equipment for medical record duplication, answered phones and filed documents.
Completed patient paperwork and maintained accurate records.
Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
Worked with management to ensure paperwork was received and processed correctly.
Recorded and filed patient data and medical records.
Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
Gathered and sorted client medical records and bills.
Reached out to medical providers to check on requests and address issues.
Sent records requests and stayed in close communication with case managers regarding open issues.
Assisted management with reporting and paperwork.
Prepared deportation medical paperwork as needed.
Evaluated medical documents and digital information involved in location, retrieval and transmission of information between medical and ICE offices.
Pulled patient files and forwarded to appropriate offices for processing.
Completed in-depth audits of performance and quality of current charts and processes through in-depth reviews across all facilities.
09/1993 to 11/2007Release of Information SpecialistFred Hutchinson Cancer Research Center | Kirkland, WA,
Pulled patient records and transferred information to appropriate parties.
Entered patient insurance, demographic and health information into software and confirmed records.
Set up patient charts and documented information in various company software.
Assigned patients to diagnosis-related groups using appropriate computer software.
Compiled and coded patient data using standard classification systems.
Safeguarded medical records to maintain patient confidentiality.
Released information to persons or agencies according to regulations.
Processed patient admission and discharge documents.
Verified record copies before handing each over to check for and remove unnecessary details.
Streamlined day-to-day office processes to meet long-term goals.
Determined and implemented techniques to improve medical records retrieval process.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
Expected in | Health AdministrationLSU Alexandria, Alexandria, LA, GPA:
Expected in | Health Information TechnologyLouisiana Tech University, Ruston, LAGPA:
Expected in | Health Information TechnologyColumbia Southern University, Orange Beach, ALGPA:
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