Warranty Administrator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Medical and Vehicle Warranty Insurance Specialist with excellent planning and problem solving abilities. Offering over 25 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

  • Records management
  • Policy management
  • Appointment booking
  • Claims processing
  • Error reviews
  • Paperwork coordination
  • Recall notifications
  • Damage coding
  • Records maintenance
  • Patient rapport
  • Electronic authorization processing
  • Number-savvy
  • Medicaid knowledge
  • Database management
  • Insurance terminology
  • Exceptional recordkeeping abilities
  • Background in insurance
  • Secure data practices
  • Reporting abilities
  • Skilled in Medi-Tech, NNANet, DealerTrack software
  • Insurance plan verification
  • Regulatory compliance understanding
  • Medical terminology
  • Documentation skills
  • Account management expertise
  • Outstanding clerical abilities
09/2013 to Current Warranty Administrator Interstate Companies, Inc. | Minneapolis, MN,
  • Kept thorough records of service actions and customer information.
  • Stayed up to date on factory announcements and recalls.
  • Organized claims paperwork and booked appointments with customers.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Followed up on payments for outstanding claims.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Composed business correspondences for supervisors, managers and other professionals.
  • Handled modification and updating of policies.
  • Collaborated with fellow team members to manage large volume of claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Collaborated closely with other team members to resolve large volume of claims on daily basis.
  • Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
11/2007 to 03/2013 Medical Records Clerk Northside Hospital | Lawrenceville, GA,
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept department clean, organized and professional.
  • Purged outdated files.
  • Pulled patient charts for upcoming appointments.
  • Obtained information by contacting appropriate personnel or patients.
  • Consolidated diverse medical records.
  • Updated daily logs to track information movements.
  • Wrote reports, emails, memoranda, letters and releases.
  • Disseminated information to correct department, individual or outside location.
  • Conceptualized and implemented new and more efficient filing system.
  • Designed improved training procedures to help new staff acclimate quickly.
  • Assigned patients to correct diagnosis-related groups.
  • Verified, updated and entered patient information into system.
  • Assisted with properly processing records requests.
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Utilized copying equipment for medical record duplication, answered phones and filed documents.
  • Completed patient paperwork and maintained accurate records.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Worked with management to ensure paperwork was received and processed correctly.
  • Recorded and filed patient data and medical records.
  • Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
  • Gathered and sorted client medical records and bills.
  • Reached out to medical providers to check on requests and address issues.
  • Sent records requests and stayed in close communication with case managers regarding open issues.
  • Assisted management with reporting and paperwork.
  • Prepared deportation medical paperwork as needed.
  • Evaluated medical documents and digital information involved in location, retrieval and transmission of information between medical and ICE offices.
  • Pulled patient files and forwarded to appropriate offices for processing.
  • Completed in-depth audits of performance and quality of current charts and processes through in-depth reviews across all facilities.
09/1993 to 11/2007 Release of Information Specialist Fred Hutchinson Cancer Research Center | Kirkland, WA,
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Assigned patients to diagnosis-related groups using appropriate computer software.
  • Compiled and coded patient data using standard classification systems.
  • Safeguarded medical records to maintain patient confidentiality.
  • Released information to persons or agencies according to regulations.
  • Processed patient admission and discharge documents.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
Expected in | Health Administration LSU Alexandria, Alexandria, LA, GPA:
Expected in | Health Information Technology Louisiana Tech University, Ruston, LA GPA:
Expected in | Health Information Technology Columbia Southern University, Orange Beach, AL GPA:

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Resume Overview

School Attended

  • LSU Alexandria
  • Louisiana Tech University
  • Columbia Southern University

Job Titles Held:

  • Warranty Administrator
  • Medical Records Clerk
  • Release of Information Specialist


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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