warranty administrator resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication.

  • Policy management
  • Paperwork coordination
  • Records maintenance
  • Damage coding
  • Claims processing
  • Recall notifications
  • Error reviews
  • Appointment booking
  • Outstanding clerical abilities
  • Electronic authorization processing
  • Documentation skills
  • Regulatory compliance understanding
  • Reporting abilities
10/2018 to Current
Warranty Administrator Mile One Automotive Annapolis, MD,
  • Stayed up to date on factory announcements and recalls.
  • Kept thorough records of service actions and customer information.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Followed up on payments for outstanding claims.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Composed business correspondences for supervisors, managers and other professionals.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Precisely calculated refunds, premiums, and adjustments.
  • Collaborated with fellow team members to manage large volume of claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Collaborated closely with other team members to resolve large volume of claims on daily basis.
  • Process payroll and assist Service Management in ensuring accurate and fair tech pay.
07/2016 to 10/2018
Finance Assistant Volaris Group Canton, OH,
  • Followed specific company rules to maintain integrity and security of data.
  • Greeted customers, answered account questions and resolved complaints.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Implemented new response processes to improve speed of task completion.
  • Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Printed deals and verified customer, vehicle, and sale information accurate.
02/2014 to 07/2016
Assistant Rural Carrier Fedex Lakeville, MN,
  • Drove own vehicle and delivered mail to rural locations.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Followed strict package safety standards to protect customers and team members.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Distributed parcels and letters across 70-mile daily route of homes and businesses.
  • Handled missing postage and returned mail for route customers.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Obtained signatures for registered, certified and insured mail.
  • Delivered various types of mail on routes according to strict timelines.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Sold stamps and money orders to mail customers along daily route.
06/2009 to 02/2016
Cashier State Of Minnesota Arden Hills, MN,
  • Operated cash register, collected payments, and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Recommended complementary and discounted items to customers to increase sales.
Education and Training
Expected in 05/2013
High School Diploma:
Rabun County High School - Tiger, GA
Expected in
Associate of Applied Science: Business Administration
North Georgia Technical College - Clarkesville, GA

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Resume Overview

School Attended

  • Rabun County High School
  • North Georgia Technical College

Job Titles Held:

  • Warranty Administrator
  • Finance Assistant
  • Assistant Rural Carrier
  • Cashier


  • High School Diploma
  • Associate of Applied Science

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