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Warranty Administrator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Administration systems. Effective at operating within procedure regulations and Business Office department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skills
  • Product and service knowledge
  • Prospecting and networking skills
  • Customer needs assessment
  • Performance evaluation
  • Progress reporting
  • Automated mail processing
  • Planning and coordination
  • Credit and collections
  • Documentation and reporting
  • Recordkeeping
  • Communications
  • Exchanges and refunds
  • Process improvement
  • Customer assistance
  • Inbound and outbound calling
  • Bid estimation
  • Database management
  • Business operations
  • Loss prevention
  • Compliance reviews
  • Paperwork processing
  • Factory recalls knowledge
  • Claims submissions
  • Documentation abilities
  • Conflict resolution
  • Responsible
  • Multitasking abilities
  • Analytical skills
Work History
10/2015 to Current Warranty Administrator Komatsu | Port Hedland, WA,
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments
  • Managed logistics of incoming and outgoing components shipments
  • Organized claims paperwork and booked appointments with customers
  • Stayed up to date on factory announcements and recalls
  • Kept thorough records of service actions and customer information
  • Maintained up-to-date department organizational chart
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days
10/2020 to 06/2021 Front Office Assistant Amita Health | Buda, TX,
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained transaction security by verifying payment cards against identification.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
03/2015 to 08/2015 Administrative Assistant Mhc Equity Lifestyle Properties | Saint Cloud, FL,
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers
  • Created and maintained spreadsheets and developed administrative and logistical reports
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers
01/2015 to 03/2015 Sales Associate Customer Representative Staples | City, STATE,
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments
  • Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
  • Created and implemented store displays, promoting sales and growth
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales by [Number]%
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons
  • Cross-sold additional products and services to purchasing customers
  • Introduced customers to new offerings and updated accounts
  • Prepared and processed contracts and order forms for new and existing customers
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals
  • Recommended accessories and delivered details regarding latest promotions to increase sales
Education
Expected in GED | Yavapai College, Prescott, AZ GPA:
Expected in 05/2023 Associate of Science | Computer Science- System Networking & Administrate Yavapai College, Prescott, AZ GPA:
Accomplishments
  • Competitive Analysis
    Performed competitive analysis to make recommendations for future company growth
  • Reporting
    Maintained status reports to provide management with updated information for client projects
  • Administration
    Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly
  • Research
    Investigated and analyzed client complaints to identify and resolve issues
  • Increased office organization by developing more efficient filing system and customer database protocols
  • Achieved recognition by management for friendly and responsive service

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Resume Overview

School Attended
  • Yavapai College
  • Yavapai College
Job Titles Held:
  • Warranty Administrator
  • Front Office Assistant
  • Administrative Assistant
  • Sales Associate Customer Representative
Degrees
  • GED
  • Associate of Science